All Eye Care Doctors

I recently had an appointment, and the service was outstanding from start to finish. One of the clerks, Nasem, was incredibly kind, patient, and knowledgeable about the different glasses. He made me feel comfortable throughout the process and helped me find a pair of glasses that I absolutely love. I've received so many compliments on them! A big thank you to Nasem and the entire team for going above and beyond to provide such exceptional customer service. I truly appreciate the wonderful experience and highly recommend them!

DO NOT GO HERE! I had a disappointing and unprofessional experience at this office and would not recommend it. First, my insurance covers one comprehensive eye exam per year (MGB Davis Vision). However, the office routinely uses a “fundus camera” and charges an additional $39, which is not typically covered by insurance. This was never communicated to me in advance. My initial appointment was scheduled for 9:00 AM, but I did not see Dr. Idrizovic until 10:20 AM. When I was finally brought back, the visit felt chaotic. The receptionist knocked on the exam room door multiple times because other patients were waiting to pick up contacts and were frustrated. During the appointment, I was told I had dry eyes, but the doctor said she did not have time to address it and asked me to reschedule. I left without an updated prescription and only a vague understanding that I “might” have dry eyes? At my follow-up appointment (scheduled for 1:00 PM however I was not seen until 1:45 PM) I was again told I had dry eyes and was encouraged to purchase a LipiFlow treatment costing between $700–$1,500, which is not covered by insurance. When I checked out, I was charged $114 — $75 for the follow-up and $39 for “Lipiscan” imaging. No imaging was performed that day. I was told they were charging to review images taken during my first appointment, which had not been clearly explained. I raised concerns about the lack of clarity and the way the appointments were handled. Later that day, Dr. Idrizovic called and agreed to reimburse the $114. However, during that call she told me it was my responsibility to ask the front desk for my prescription (which is why I didn’t receive it initially) and commented that my insurance was “poor,” comparing it to her own Harvard Medical School insurance with lower copays (she told me her copays were $20 which is significantly lower than mine which were $75 ). I found this extremely unprofessional. Although I was reimbursed the $114, the office still billed my insurance for the follow-up visit, during which no meaningful evaluation occurred beyond being told I had dry eyes and being encouraged to purchase an expensive treatment. Overall, the experience felt disorganized (I waited over 2 hours total over my 2 appointments), poorly communicated, and focused more on upselling than patient care. I would not return.

I worked with Nasem at All Eye Care in Cambridge to find the perfect glasses. He chose beautiful frames for me to try. He has excellent taste! He found me a pair that complemented my face shape, and he made the whole purchasing process easy. It was fun!

This is the second eye exam and contacts fitting I have had here. All of the staff are very professional and good at what they do. Most notably, I was impressed by Nasem’s talent in eyewear styling/sales. He helped me find the perfect frame for my face shape, features, coloring and specific requests like making my eyes look less droopy/tired. I am extremely particular about aesthetics, as career designer (fashion/clothing/accessory) for the past 20 years. However, it’s hard for me to know where to start with eyeglasses. He started by selecting about 5-6 frames for me to try, and he nailed it in first attempt. (Wow!) I saw I could trust his judgment in taste, fit, AND listening to customer preferences. Next, he helped me edit down, another tough thing to do myself. The glasses I bought were very expensive for me (still have sticker shock!) but I truly think they fit my face better than any I’ve had before. I’m so excited to wear them, and will refer people to him for guidance!

Terrible experience at this eye care business. They told me they accept my vision insurance and then argued that their lenses are "so customized" that none of the insurance benefits supposedly would apply. Then they started making up different prices when I tried to cancel the glasses. It's all a big scam and they will make up any price they feel like based on what they think they can get out of you. They did not give me the prescription after my eye test as is legally required either. Bunch of very shady high-pressure sales tactics. You lost two customers already by doing this and I will always tell everyone I know to avoid this place. Go somewhere professional instead.