I had been a patient of Dr. Shiroishi for about 2-3 years and had a very negative and disappointing experience where my eye almost got infected hence I've stopped going here. For the most part my annual checkups were normal. Most recently I wanted to try contacts and got fitted at Dr. Shiroishi's. However, the team of assistants gave me wrong information and missed giving me critical during the training process which caused me to risk getting an eye infection. One assistant specifically told me I could sleep 1 night with the contacts on. None of the assistants told me that I can't wear the contacts in water or in the shower. They also didn't tell me that I can't rinse the contacts container with water which was critical information missed. When I got home and tried putting on the contacts myself I had rinsed my case with tap water and then put my contacts in the contacts case. Immediately my eye turned red, was burning, and tears were pouring out. When I told this situation to the office, there was no accountability or remorse. It seemed they don't take their responsibilities to patients seriously instead trying to brush me off as soon as possible. Only when I sent a very detailed email to the optometrist directly did a receive a serious response.
