Kelly Lao OD

Clean, modern equipment. I didn't feel rushed when asking to repeat options. Showed up a little early with my current glasses and was out the door in less than a half hour. I came in after getting an incorrect prescription somewhere else a few months ago. Luckily medi-cal allows you to see another Dr if your having an issue with your new glasses. At the end of the exam Dr Lao compared the new prescription to my current one and there was a huge improvement. Pretty sure she nailed it.

I was booked for a Tuesday specially told them if i could do Saturday they said no Saturdays that we have this Tuesday available when Tuesday comes it was supposedly next Tuesday which was not mentioned on booking. Be careful on booking this office i had to call off work to go this and missed a day of work for their mistakes

Dr. Kelly Lao is extremely kind and good at her job and I always feel welcomed and respected in her office. Being a young girl, I often feel neglected and brushed off while visiting the doctors office, but Dr. Lao takes the time to listen to your concerns and discuss any questions you may have. The ladies at the front are also so sweet and go the extra mile to take care of you, and they always squeeze you in :) I highly recommend!

Kelly, demonstrates a commendable level of care and attentiveness. Unlike the rushed experiences at some other clinics, where eye exams are completed within 10 minutes, Kelly takes the time to thoroughly evaluate our vision and medical history before proceeding with any tests. Her humble and approachable demeanor ensures we feel comfortable throughout the process. The staff at the front desk are also excellent communicators, making sure our visit is pleasant and seamless. In addition to the professional service, this clinic boasts an impressive selection of eyeglasses. Kelly goes the extra mile by providing personalized recommendations on frames and lens options that would suit our needs best. She also transparently informs us about insurance coverage for each item, demonstrating a commitment to patient education. Overall, I would highly recommend this optometry practice. The combination of Kelly's expertise, the friendly staff, and the wide array of high-quality eyewear makes this the ideal destination for comprehensive and personalized vision care.

I have been with Dr Lao since end of 2016/early 2017. My family has very strong medical history of glaucoma and I picked Dr Lao specifically because of her expertise in this area. I am very particular about this, and I given I had just moved to the country, I knew what I was looking for. From the first visit until today (2024), I can stand by Dr Lao's professionalism and experience as my eye doctor. She is by far the best eye doctor I've had who works with integrity and ethics. She does not use patient-doctor relationship for her business benefit nor for once attempt to convince me to spend more than I should. I have since recommended friends and even bring my mother (who was visiting) to get glaucoma tests, eye test, prescription, etc. Everyone that I recommended has since stayed on with Dr Lao with no issue. Granted, you wont get any fancy branded frames here. Practical, quality, and precision. I wear prescription glasses and contact lens most of my life. So i know when a doctor has experience to get it right the first time. Pretty disappointed to see other reviews. Thought I'll share my experience here. Also worth mentioning, all the staff who works/worked with Dr Lao are amazing -- you can't work for a bad boss.