America's Best

I've been coming here for a year now. Recently moved to Florida and needed a new eye exam. They treat you very well. They are honest with your wants and needs. And it's great that you can walk in with any adjustments for your glasses when necessary. Brea and Nicole are super awesome. I highly recommend this location.

Bree is amazing! She went above n beyond for me! That is why a great employee does. Whoever the tall white guy is he needs to go… he is miserable and not there for the patients. Bree n Nicole I appreciate you. Bree ty girl keep doing what you do Freda O

I just got home from my scheduled appointment for Progressive lens, frames and eye exam. I-got there 215pm for my 230 appointment and was leaving at 245pm. The staff was amazing and very helpful and a smile the whole time. I found 2 sets of frames that were perfect and can’t wait until they come on. Their advertising price what was billed. I would highly recommend them!!!

Had my eye exam last month. Spent around 5 minutes with the doctor, but generally I had no concerns. The man I spoke with afterwards regarding contacts and glasses wasn't great. Not very good customer service snd couldn't really answer questions about pricing. Anyway, trial lenses came in and I was experiencing issues. I called, spoke with another guy, said he would take a message for the doctor and a lense specialist would call me the next day. Two days later I called back, was told by the person who answered the phone the doctor reviewed my chart and ordered a different type of lense to trial. No explanation as to why, no conversation with a lense specialist. I said at the end of the call it would have been nice for someone to call me and maybe tell me what was going on instead of me having to call back, but I guess I would just wait for the new lenses. She just said ok... no offer of an apology or anything. Customer service as a whole seems to be lacking.

I made my first appointment a few ago, I went in and I felt so rushed threw the whole process, the lady that did my pre exam was so rude. The doctor her self was okay. The lady that checked me out and clearly saw the glasses that I chose never even bothered to give me any guidance on what glasses would be better with progressive lenses. When I went in to pick my glasses up, I told them they didnt feel right, the lady and a guy name Brad told me I should have went with smaller lenses 🤣🤣 absolutely unbelievable. I tried to deal with them for a few days, called back up there on a Sunday spoke with Brad yet again. He was such a rude, unprofessional employee who in my opinion should not be dealing with customers at all. I called the 1-800 number they were very nice, he called the store and spoke to the fill in manager Wendy who was just at that location for the one day. I spoke with her myself later and she was very nice, assured me that she would speak to the actual store manager Nicole and they would make it right. Went in this morning and Nicole treated me like I was VIP. She was so sweet. I really appreciate you taking such good care of me. My advice is for your employees to take extra time and guide the new customers who have never had glasses. We dont know what we are doing and depend on your guidance. Just dont take our money and just push us through. Thank you again to Nicole for taking the time you did to make this right.