America's Best

Absolutely! Here’s a polished version that still sounds warm and genuine: ⭐⭐⭐⭐⭐ I had such a wonderful experience at America’s Best! Since this was my first time needing glasses, I wasn’t sure what to expect, but Conner and Jennifer made the entire process so easy and pleasant. They were both incredibly knowledgeable, friendly, and patient, and they took the time to answer all of my questions and help me find what was right for me. I truly appreciate how comfortable they made the experience. I highly recommend them and am so grateful for their excellent customer service!

I order contacts for astigmatism. I thought it was something I had to get used to. How they fit was irritating and I couldn’t see near sighted. I went back for a follow up. I thought since I had opened the boxes I would be unable to return the product. Jennifer was exceptionally professional but more than that she was personable and compassionate. The doctor changed my toric to multi focal and Jennifer worked out the ability to refund the original prescription. I can’t express what a blessing this was and how my spirit was lifted. Thank you Jen for your kindness. Above and beyond!

I went to Americas Best in Palm Coast Florida because I’ve never had contacts and thought I would try them! I went in for my exam and they ordered my trial lenses! They told me they would take 7 days I called about 8 days later and they told me they would take 14 days and would call me! I still hadn’t heard from them over 2 weeks later so called and the manager answered and said oh no they never ordered them. She says I will order them and give you free trials. I then get a call about 7 days later that they are in and I would have to come in to learn how to use them. I go in on my appointment date and watch a video and the lady try’s to help me but then she says you should be able to see far I then said I need both near and far, she says they weren’t ordered right I will reorder them! About 7 days later I get a call that my contacts are in they make an appointment for me to come in and have the class again I go in at my date and time and they tell me no one is there to help me! I then said well I already sat with someone the first time when they were wrong let me go home and see if I can do it and if I can’t I will call and reschedule! I scheduled for today at 230 I am now sitting here because supposedly the lady at the desk can’t leave the desk to help me and the other person left and I have to wait till she comes back! I begin to tell her everything that has happened so far staying calm when inside I am pissed! The phone ribgs she excuses herself I stood there for a minute or two while she was on the phone with another customer I sit down I am now waiting and nobody has said anything else to me! So I have no clue when this person is coming back and there is no concern for what had transpired or to even give me a clue on how long it will be before this other person comes back! I now just asked how long this other person will be she tells me an hour and says she is just finishing checking others in and she will help me! I feel bad for the women who is trying to help but this is now just the most ridiculous, unprofessional, of handling business! I know none of these employees do the schedule but we need to do better! I also will be calling corporate on Monday! This is unacceptable and no consideration for my time! Sabrina is doing everything to try to accommodate me!

Jenn at America’s Best delivered outstanding customer service from start to finish. She was professional, patient, and genuinely cared about making sure I had the best experience possible. Because of her exceptional service, I won’t shop anywhere else. She’s a true asset to the company.

This is absolutely the worst experience I’ve ever had at any eye doctors office for contact lenses. I usually do not leave bad reviews and just skip it because it maybe just a case of having bad day. But this was totally out of control from the minute I walked. The ladies at the reception area could not find and read the reason for my appointment. They just assumed a “ eye exam”. I had to sit and wait only to for technician to start the pre-test. At which time I stopped her and told her that I had had already had my eye exam two weeks ago and that my visit there was to pick up contact lenses that were ordered for me. She found them I tried them on. I saw the doctor he cleared up some things on my prescription . I was told to wait outside again so that I could get A copy of my prescription. That’s all I wanted. I stood there for all of 10 to 15 minutes by myself. Nobody approached me to ask me if they could I needed help. I finally walked up to somebody that now was at the reception area not the same two ladies from the beginning and all I said was I just need a copy of my prescription. She couldn’t find my folder didn’t know who I was and then proceeded to tell me that there was three people in front of me and that I needed to wait to get a copy of my prescription. I didn’t need Contacts. I didn’t need glasses. I just needed a copy of my prescription. I told her that that’s fine that I was going home and then I’ll be back and she proceeded to escort me out of the store, making me look like I was being obnoxious and loud, which I wasn’t. I was just stating the fact that The right hand did not know what the left hand was doing. She proceeded this lady proceeded to make excuses of this is a doctor’s office and you must wait your turn. I don’t think so. All I needed was a copy of my prescription I didn’t need to wait for three people ahead of me to buy glasses and contacts. In my humble opinion, having worked at an eyeglass dispensary for years with eye doctors , And having worked in positions of customer service, all she had to do was say give me a couple of minutes. Let me print out your prescription and I would be on my way, but no, she decided that she needed to make me wait and then make me feel like a fool, standing there, and opening the door and pretty much kicking me out of the store. I am a paying customer I paid for my prescription, I paid for my eye exam . This is the last time that I will be in this Location , i.e ,store and this experience has pretty much has left a sour taste about the entire company structure. America’s best in this case is America’s Worst and complete a nightmare. Rude and inept staff running the office/store. Perhaps , this location , The Palm Coast location. Needs a crash course in customer service and re training on productivity and management. It seems to me too many employees went to lunch at the same time. NO excuse ! I hope management looks into this incident . As for me, I’m not coming back here, I will get my RX from another location , but I will NOT be purchasing any products from America’s Best.