Poor customer service. Minimal effort to repair defective lenses - known issue that is not disclosed to the customer prior to ordering the Pair Eyewear. Beyond this, the associate skipped out of line to attend other customers (3 in the store, no inclination to do the right thing, even when minimal effort is required). What was a two hour visit is now turning into a month long, preventable setvice failure. A little effort at clarity of communication and listening to customer needs could have gone a long way in preserving the now destroyed trust at America's Best. A third magnet in the middle would solve this for the toppers currently in this "just the way it is" setup and prevent the distracting gap at the bottom of the frames. Hope this review helps others make informed decisions about where to spend money on frames and lenses - and as hard as it is to not make a pun about this, they still shouldn't be surprised at this review (they should "see" this review coming).
