Americas Best

Absolutely fantastic customer service! My new lenses had to be recut as they were a bit loose in the frame. Unfortunately after they were replaced I had a change to my prescription (which was from an outside provider). The staff at America’s Best were more than happy to replace my lenses a second time, which I greatly appreciate!

I had some questions about my bill today for my son’s contacts and the eye care club. Stacy was so wonderful. Taking the time to really explain the programs, my bill, and what everything on my son’s contact prescription meant. I really appreciate the time she took to answer all of my questions and to even answer some questions I didn’t realize I had yet. It was so nice to leave our appointment confident that I understood everything.

I will not be coming back after this appointment. They are very misleading company. I asked if it was possible to know my out-of-pocket cost upfront before the appointment so I can make a decision if I could afford to pay for it or not and they told me that my co-pay should only be $10 and that they can’t tell me the upfront cost for any of it until after I finish the appointment. only to find out that my insurance doesn’t actually cover anything which should’ve been told ahead of the appointment so I can make the decision to go through with it or not, but they told me that was not possible so then I was held liable for the cost of everything I recommend going to Pearl vision or one of their competitors they both have given me much better service. They’re much more forward about the cost of each thing they’re upfront about it all I will not be coming back here at all and I highly recommend you don’t either. I watch multiple customers come in with the same thing they’re asking for the estimates they wanna know upfront cost only to be told they can’t give it and then they’re held liable for a major amount after the appointment. There is no communication and it is becoming fraudulent. Will probably reach out to my insurance company and let them know this happened.

Stacy is the best!!!! I had a hard time at another Americas Best and she was so understanding and willing to help, she truly made a stressful situation so much better. I would recommend this Americas Best over any other in the Metro area! Cannot stress enough how great the customer service was :)

This is the worst experience I have ever encountered at this location! I spent over 2 and a half hours arguing with the GM over money I paid after multiple mistakes were made.I was treated with disrespect, the iwhatsoever! wasnt resolved after paying over $375.00, 2 1/2 hours later,walking out ,demanding my refund, upset over everything.I was in the right,and she was in the wrong point proven by ordering online instead! If this is how customers are handled and treated she should be fired hands down!No customer service or salesman practices whatsover!Needless to say I will not ever return to this location ever!