Poor customer service no call regarding trial contacts for pick up until 2 months after exam. Finally picked up contact trials- always in past in daily wear contacts given trials of non daily wear contacts and I have no contact lenses case or solutions just gave me contacts without any supplies. I am not gonna buy supplies for 2 trial contacts. Also given 6 items separately and loose given 2 weeks worth of daily wear contacts and 2 individual non daily wear contacts. Staff took rubber bands off packages and took non daily wear contacts out of plastic they were in and handed me 6 loose items to carry out. ZERO customer servic
About
Americas Best is an eye doctor and optical shop in Appleton, Wisconsin, located at 4784 Integrity Way. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. The practice is in network with 7 vision plans, including EyeMed, Aetna Vision and Humana. Walk-ins are accepted. Call (920) 636-4070 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
4784 Integrity Way
Appleton, WI 54913
Get Directions - Phone
- (920) 636-4070
- Languages spoken
- —
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Reviews on Google 249
If I could give zero I would. From start to finish there is a great lack of professionalism. From the employees to their equipment this company is missing what it takes to serve the public adequately. I went for a second opinion from a true professional, brought my test results from Americas Best and it was proven wrong. I will not be back!
Just once I wish they’d get something right. They never get the prescription right. You keep coming back to see the “doctor” who tells you you just needed to try them a little longer. If I can’t drive, read or walk up my stairs, it’s probably not time I need. They ordered trials for me 4/30, they were shipped on 5/19 and I called them in 6/2 to find out they have them sitting in the store and forgot to mail them to me. Came in the mail yesterday and they reordered the wrong pairs AGAIN! I’d like to say this is a simple mistake, but I have not had a single visit here that there was not some sort of mistake. It’s like they take pride in getting it wrong every single time. This place seriously needs some massive overhaul with competent and professional employees.
Not kid friendly to start with. The doctor smells like very very strong cigarettes. The guy was very cookie cutter didnt care at all. He didnt listen to me about my needs or anything that I had concerns about. I wouldnt recommend to anyone! Not to mention they are always talking with one another and not helping the people that are waiting to get checked in.
The people here are very customer friendly. They have pretty good deals on glasses. Check out their two for $95 with the eye exam.
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