Americas Best

I had a great experience at this location! Everyone was extremely helpful, patient, knowledgeable, and kind, from Aarti, the sales associate, to Erica, the GM, Dr. Mohsin, and the receptionist's who Believe was Nancy (I hope I got that right!). I cannot thank you all enough for a great experience all around.

Was going to American Best at another location for many years and tried this location after a bad experience with other location. Ari was exceptional and honest with my selection of frames which I appreciated. Everyone was very friendly and attentive from the front desk, to the guy doing the pre-exam, and the eye doctor. The general manager, was also very knowledgeable and attentive. I’m very hard when it comes to customer service so kudos to the Saturday afternoon team!

Aarti was incredibly patient and helpful assisting with the selection of the wide variety of options & products & went above and beyond the call of duty. Throughly explaining items that correspond to my needs. Ten gold stars for Aarti!

I strongly criticize and condemn this shop; they were extremely unfriendly to customers. I was kept waiting—even though I arrived a few minutes early—and the eye exam took far too long; what usually takes 20 minutes ended up taking over 40. I picked out a pair of frames priced at 145 yuan, only to be told the total would come to over 300 yuan. They repeatedly asked if I had insurance, but I had already checked with my family and confirmed that I didn't. It also wasted the cost of three taxi trips—an amount that already exceeded the price of the eye exam itself—and I was told absolutely nothing. I was in a rush to get to work, but things just kept dragging on; even when the car arrived, the issue still hadn't been resolved. I wasn't given the vision chart or the receipt. I am extremely dissatisfied. I suggest this shop changes its customer service staff; the attitude was cold, and I am very unhappy with the experience.

I had an outstanding experience at America’s Best Contacts & Eyeglasses, Store #5496 (256 Illinois Rte 59, Suite 132, Naperville, IL 60540). The level of customer service I received from the entire team was truly exceptional. From the moment I walked in, Nancy at the reception desk set the tone with her warm welcome, professionalism, and efficiency. She made the check‑in process smooth and stress‑free, and her kindness immediately put me at ease. Aarti was equally wonderful. She guided me through selecting my lenses and frames with patience, expertise, and genuine care. She walked me through every detail, helped me understand all my options, and worked hard to get me the best possible price. She also coordinated with Erica when I decided to change one of my frames into my late mother’s glasses, making sure every detail was handled correctly. Her support made the entire process enjoyable and stress‑free. I especially want to highlight Erica, whose service went far above and beyond anything I expected. I brought in my late mother’s eyeglass frames, which hold deep sentimental value. Erica handled them with such respect and care. She helped me figure out how to place my new prescription lenses into my mother’s frames—even upgrading them to a better progressive lens. She walked me through every detail, went through all the available options, and even tried to get me the best price. She ensured the fit was perfect and treated the process with the same importance I felt. On top of that, when my second pair arrived that same day, I never received a notification. Erica took the initiative to go to the back herself, search for them, and locate them. Her dedication, follow‑through, and genuine concern for my experience were remarkable. I also want to add that I absolutely love my new prescription and my eyeglasses. The clarity, comfort, and quality are outstanding, and I’m truly grateful for the team’s expertise in helping me get exactly what I needed. I was so impressed that I emailed Corporate and also called Customer Care to share this experience, because I felt it was important that this level of service be acknowledged at every level of the company. This entire team demonstrated exceptional customer service—kind, patient, knowledgeable, and truly committed to helping their customers. They turned what could have been a stressful situation into something smooth, meaningful, and memorable. I am deeply grateful for their professionalism and care. Highly recommend Store #5496. They represent the company with excellence.