Americas Best

I havent been to an America's Best location in 7 years after some truly awful experiences. I gave this location a chance and was blown away with the level of care and customer service i experienced. Everyone from the receptionist, the doctor, the techs, and especially Gina the manager went above and beyond to renew my faith in this company with an incredible experience today. 🙌 💯 BEST Americas Best location ive ever been too. Thank you Gina for making me feel seen and heard and your exceptional care and service.

The technician Chris was very informative. He gave me great advice and was very polite. His patience with me was definitely rewarding considering I was very indecisive. Was great working with him.

Have been using americas best for a while now. My girlfriend had an appointment at 10 am on a Saturday. We mistakenly thought it was at 9am so that’s when we showed up. Even with our silly mistake they were able to fit her in early. I also wanted to see if I could get a new pair of glasses (keep in mind I didn’t have an appointment). They notified me my prescription expired two days prior and I need an exam in order to get new glasses and contacts. We scheduled an appointment for 3:40 that same day. While I was waiting for my girlfriend to finish her exam, one of the awesome associates notified me that there was a cancellation and they could do my exam right after my girlfriend! Once I was done, a different amazing associate helped us with different options on contacts and glasses. She took her time and really made us feel like a valued customer. Thanks to everyone on the team for helping us, if I could leave more than 5 stars I would!

My son visited the Oswego, IL store on April 11, 2026, where we ordered glasses. I waited the stated 10 business days and was told on multiple occasions afterward that they would arrive that week. After still not receiving them, I eventually called their 1-800 number and spoke with someone who provided me with the tracking number. I called again on May 1 at 11:49 AM (CST) and was told by Juana that the glasses had still not arrived. However, when I checked the tracking at 2:51 PM, I saw that the order had been delivered at 11:47 AM. I called the Oswego store again, and Juana confirmed that the glasses were there. My concern is that your store did not contact me to inform me the glasses were ready, even after I had called and expressed my frustration. If I had not checked again myself, would I have ever received a call back? I am extremely disappointed in the customer service, the fact that the order had arrived without any notification, and the overall length of time this process has taken. At this point, I do not feel that I will be returning to this business in the future (despite our family being with them for years), and I strongly believe their processes—especially regarding delayed orders—need improvement.

Meredith and Chris worked their special magic today! As a 1st time client I am definitely impressed with their warm professionalism, authenticity, and knowledge. Service here is on point!!