America’s Best Conatcs & Eyeglassest

I went early May, 2026. There are no eye doctors present at this location so your consultation for the actual eye exam is virtual with a technician present. You will do the eye machines test (the hot air balloon, the scary gust of air in your eye, peripheral test, and light test) with a technician also. Thought that was interesting as that is my first time experiencing that. The staff was nice and helpful but I did have to be referred to a different location to see an “in person” eye doctor for my particular vision concern; this might not be the case for a more routine checkup patient.

This is titi speaking To write this honest review. this is my first time entering this location for an eye exam first off I walked in and asked them .Did they take my insurance they kindly looked it up and say yes everything is good now as I walk in randomly person, they did explain to me to see if there’s anything available and I got it in Sitting there waiting for my exam, everything is good. They have really good quality machine here and staff. The staff here is very friendly. The main lady that helped me with purple hair dreads was amazing. She explained everything for me and helped me through my waiting. The doctor wasn’t in the building, but there was Doctor available on video calling and they did exam my eye very clearly. Because I was a walk-in randomly person I did got moved it back 1 person waited after waiting in line for 3 person in front of But this is understandable so I do not mind waiting overall this place is great with good quality equipment and they really took good care of my eyes. I won’t give this a five star as of now but if I can give it a 4.5 I do not mind. The place is very clean and I noticed that they do sanitize all of their equipment after each person so thank you. I will be coming back.

This location has a very strong cigarette smell that’s honestly overwhelming the moment you walk in. As someone with asthma, it made the experience really uncomfortable, I left feeling like I needed to go home and shower just to get the smell off me. On top of that, expect to wait 30–40 minutes past your scheduled appointment time with little to no communication or updates. I understand delays happen, but when people are taking time off work for appointments, there should at least be some level of respect and transparency. The front desk staff was fine, but the assistant I interacted with had a noticeably unpleasant attitude, which only added to the frustration. Overall, the lack of timeliness, poor communication, and the overwhelming smoke odor made for a disappointing experience.

Dr Ramos was professional. Large selections of glasses frame to choose. Great price for single vision, but be careful prices can get out of control with additional add on. The red benches love the color, but it was the squeakiest. As a matter of fact, it felt like it was unstable. Overall, my experience seeking the eye doctor was just fine. I do not think this store gets the recognition... It is one of the better ones. 4 stars please fix red benches.

Having worked in the Customer Service Industry for over 30 years and to see how much it has changed in the quality in the last 15-20 years, I wanted to make sure someone somewhere aware of my recent experience at America's Best, Store 5166. I was just visiting my parents in ATL last week, 01/14/2025, from Columbia (usually the America's best I use) and my Nike Prescription Sunglasses got broken on Tuesday morning. I immediately called this location being my parents live in Lithonia, GA and it was only 10 minutes away. I spoke to Lanez, who was very friendly and said to "come on by and see if we have that same sunglasses Nike frame and we'll see what we can do." When I arrived at this location, Store 5166, I was immediately greeted by 2 very nice young ladies, I didn't get their names, behind the desk. They looked me up in the system, wrote down my info and told me to wait until someone was available and called my name, but in the meantime I could browse for the same Nike frames for my sunglasses. So, I did. I found the exact Nike frames I bought over 2 years ago. I was so excited. I sat down until Tori called me over to her desk, about 10 minutes later. She was very helpful letting me know I had a warranty, that I didn't know I had, and that Lanez would pop out the prescription lenses from my broken pair to my new pair, while I was still in the store. I was like "WOW, really?" I was expecting to drop off my glasses and come back later to get them. She said, "no ma'am, we'll do it right here, right now." And they did. It didn't cost me anything. However, I did buy the Batman case and cleaning kit for $11.99 and I love it! That entire Team was very kind, helpful and efficient and it's been a long time since I've had customer service like that at a random store in a random city that was not my own. Heck, I don't get that kind of service at establishments in my own city. :) I wanted to Thank that Team and to let someone know that, as busy as they were, they treated me with respect and as a valued Customer. I'm sorry I didn't get the 2 ladies at the front desk's names but I do want to make sure that Lanez and Torie are recognized for their exemplary service! Thank you! I will be back!