America’s Best Contacts & Eyeglasses

I want to brag on the staff. I got the same day eye exam. Very easy and staff was super friendly. Store was super clean and the experience was very smooth. Went in the late afternoon so The process was very smooth and easy and done within 30 minutes.. Theresa took great care for me as well as the receptionist and the optometrist.

I called your clinic prior to making an appointment to confirm my daughter could have a contact exam with the training at the same visit. You said of course just make sure you book her appointment online as a new contact user. So that’s what I did. I get to our appointment today and we’re told we have to come back for the training because you didn’t have enough staff to cover the floor. I even heard another employee offer to stay late to accommodate the appointment and the “supervisor” told her no she can’t go over hours. Absolutely ridiculous. We sat there for 10 mins while they hid in the office and left a girl alone on the floor anyways. I could have taught my daughter myself in that time frame on how to insert contacts. I ended up leaving and canceling the appointment completely. Disappointed in this location is an understatement.

I Love my new glasses, I went there for an eye exam and both receptionist were courteous and very helpful, the exam was fast and the Dr. Provided great information and insight on what prescription was best for me. I Highly Recommend. Thank You America's Best for the Great experience. EXCELLENT CUSTOMER SERVICE

-5 stars in my book! Worst experience ever! If you have unlimited PTO and want to be coming in every week get glasses from this place. The first time I came in they had me wait 2 hours before my appointment. They said the accidentally overbooked. The doctor that took care of me didn’t put my prescription info into the system and guess what? I had to sit and wait until he was done with the person he attended after me to get it done again. I should have walked out. but I was nice and waited. So I order my glasses, I kept coming in to get different contacts while I waited for my glasses. But, because the doctor messed up so bad I couldn’t see out of any of the prescriptions he gave me. I had horrible headaches and my eyes burned so badly from changing perceptions. A few weeks later I get my glasses and guess what!? The glasses were also wrong! They not only gave me the wrong prescription but the wrong pair of glasses. They had a buy one get one free deal “ “ I received two of the same pair when I had ordered two completely different ones. So I had to continue wearing my old glasses. Fast forward to a few weeks later I come in it’s a different doctor, I get told the one that made all the mistakes was a new doctor and they did apologize she gave me extra contacts and we re did my prescription. But I was out of pto hours at work and couldn’t come in to do the follow up. (I work two different jobs) So I couldn’t come in to get my contacts prescription . I finally call to do a follow up appointment today 4/26/24 few months later and I get told that I have to PAY for a whole new contact prescription! Like I have given y’all so much Grace and worked with y’all and everything and when it came to fix the wrong that happened to me they were like No you have to pay!!! If I’m going to pay I’m going to Costco or somewhere else that knows what the heck they are doing! I say all this to say don’t come here they have a whole new staff new doctors and everything every few months for a reason. Spend your money at a place that’s going to treat you and get it right the first time! So much for “Americas Best”. Update 4/26/2024:I get home and double check my prescription on the trial box with the prescription that I was provided and y’all guessed it! It’s the incorrect contact prescription. I swear I can’t make this crap up. I have a wedding to attend to tomorrow and somehow I have to find time to wait for the manager to call me! SMH this is so frustrating. I paid 350 dollars, plus whatever else they charged my insurance for two pairs of glasses, (that don’t fully work) and a contact perscription that I can’t fill. Please do yourself a favor and don’t come here!

Strange masked man works there cursing under his breath while he was checking prices of glasses for us. Other than that the other staff was good.