When visiting this location, I highly recommend coming during the day shift hours. I recently came in during the evening to pick up a temporary pair of contact lenses, as advised by a morning shift employee. Unfortunately, my experience with an evening staff member named Carlos was very disappointing. He appeared agitated, was unkempt, and displayed poor manners. When I explained my situation and need for vision assistance, he became visibly frustrated and responded curtly, showing little willingness to help. Thankfully, another employee working the same shift stepped in after witnessing the interaction. She demonstrated outstanding professionalism, showed genuine concern for my needs, and even contacted her manager to help resolve the issue. Despite attending to other patients, she remained attentive and took control of the situation with compassion and care. Her exceptional service is the sole reason I will continue to do business at this location. I truly appreciate her efforts and believe she deserves recognition. However, I strongly urge that Carlos receive proper training on patient interaction and professionalism, as his behavior was unacceptable.
