America’s Best Contacts & Eyeglasses

Must share a most positive review of the customer service experience my daughter and I just had at this location with Jas who was at the front desk. She greeted us happily and assisted us without charge and was very patient with us. This is much appreciated as I am 91 yrs. young and will be making an appointment to come back for an eye exam and glasses!

Highly recommend this location. Dr Vu is exceptional, very detailed eye exams, best Ive ever had. The staff is amazing. Warm, welcoming greeting as you come. Asks what your visit is for, provides details and all so very helpful. Very Professional services. Again highly recommend this Castro Valley location. Thank you!!!

Very unprofessional! i called I to see the status of my eyewear if they have arrived yet or not yet upon calling the front desk immediately placed me on hold for 10 mins and never got back! I hung up and called again and this time she was like how can I help you and ready to assist yet when I told her I was on hold for 10 mins she just said sorry yet ready to help new callers but not the one’s in hold for 10mins. Anyways I told my concern and she asked for my number which I did without telling my concern yet she immediately stated they are out of stock and I would have to order it “mind you I didn’t state anything yet”. So I said clearly you don’t know what you’re doing and obvious don’t want to help. If only I can give them a ZERO star I would!

Not great. I have been going here for years. My last 2 pairs of glasses have broken. Today I walked into get the sunglasses replaced and was told 'we haven't had those ever'. Actually, I bought them here and really like them. She just stares at me (as if I already told you we don't sell them). Doesn't look up my account, or ask when or look to see when, she just stares at me. Does not go into the system and see if she can order them. Nope, I guess she's an expert and knows??? Ok, I need sunglasses, can I get a different pair? 'Sure, look around'. I'm thinking, you can't even be bothered show me where the sunglasses are??? or offer to help me pick out a similar pair? Glasses one of the biggest profit makers? ok, fine. Ok, I picked out a pair with zero help and guidance and they were $300. She's asking how much tint I want...I don't know, do you have examples or a recommendation??? I literally said, it's hard to tell you unless you have an example. Nope, she doesn't show me an example, guess thats too much work too. Now I'm wondering are they going to break too??? I'm questioning my purchase. My last two pairs from here broke. Why support a local business? I can do self service online. It wasn't busy, employees simply don't care to provide a basic level of customer service. The shop next door is more like $400 for glasses, but thats only $100 more...I will go there next time.

The comments are accurate. Go somewhere else if you can, no need to spend your money here. Dry and unwelcoming front desk staff member. I’ll call HQ to ask for a refund on what I just purchased and ask about cancelling my membership with them The regional manager obviously doesn’t care as well if the continuous reviews are low. Why work in an environment that deals with heavy foot traffic if you can’t project a positive attitude. The person should go work at a gym or fitness center instead.