America’s Best Contacts & Eyeglasses

I used them last year, and things were great! The staff were friendly and my glasses/contacts worked perfectly. Didn't like how long it took to get them but no dissatisfaction. Having a digital optometrist was certainly new but he was very kind. Fast forward to today, I arrive and there is an issue with my insurance. They can't find it, the same one I used last year. Finding it would have required all of my parent's information (including the last 4 of his social). I tell them I cannot currently contact him and the lady rudely tells me to call the possible insurance and hands me a paper I needed to fill out of my insurance benefits. I asked if they would even listen to me because I'm just a dependent and got no answer. She said all of this so loudly in a crowded lobby that I left embarrassed and almost crying. I wish I got her name because due to her incredibly unprofessional behavior I have zero intention on returning.

They saved my vacation! I'm visiting from out of town. I was switching to new contacts and one of them was defective. I called America's Best and they had my prescription. I went and picked it up with no problems! The staff was great! Thank you again!

I had a really good experience! The staff were nice and professional. There were a lot of patients there at the same time as me but the staff were still able to provide me quick and quality service. I had to take all my 4 kids with me but multiple the staff reassured me that it was fine, that my kids weren’t a bother, and that they also have kids so they understood my situation. My glasses also arrived sooner than expected!

Sorry but choose wisely when picking the place for eye exam and glasses. I will say this, Amanda is awesome! But, did my eye exam, waiting for my glasses. They came I couldn’t see out of them, blurry and double visioned , they redid my exam. The eye doctor said I’d be good to go. Waited another 2 weeks. Closer this time, but still double vision. Amanda sent them back to have the pupil location set. Not any better after getting them back a 3rd. I did get a refund. But can’t use these glasses. A month and half and nothing. Even though I like the staff, I believe I wasn’t getting a good eye exam. Now I guess I’ll go to Costco .

The staff was pretty unwelcoming and honestly kinda awkward. They were having some technical difficulties, so I wasn't taken into the first exam room until 20 minutes after my appointment. Which I totally get; things are sometimes out of people's control. I however would have appreciated maybe a heads up. Then in the first exam room, the guy didn't really explain at all what he was doing or what the different machines did; it was awkward and weird. Then in the next exam room, it was kind of the same vibe; except it smelled in there. My biggest concern however, was what I would assume is a huge HIPPA violation. The tech was trying to find my info. So in the huge screen in front of me, she typed my name. And it pulls up everyone else in the system with my name, and I can see their DOB. Later, she pulls up and deliberately shows me the schedule of the upcoming days/weeks, in which I can see people's full names and DOB. They were not able to do my appointment because of technical difficulties. Which honestly is fine, because I have very little confidence in this place. Safe to say I won't be rescheduling, and the lack of competence in basic HIPPA and clinical practices is shocking and disappointing.