All I'm saying is save your time and money and just go get ur eye exam at cost co. They WILL give you your PD because they care about customer experience. And they also thought it was weird this place wouldn't give me mine. Nice way to loose a new customer and a many year return customer. Also this seems to be a location problem. Never had this problem at any of the other locations. This place gives scam and money hungry vibes. I went here for an eye exam. It went okay until I got to check out. I had asked the doctor about getting my pupillary distance because I order my glasses online. He said it will come out when I check out okay. Then when I got done putting my contacts in I had to ask someone who was going to help me check out. Dylan was supposed to help me. I sat down and I told him I usually get contacts at Costco because it's cheaper. He typed for awhile on the computer and it was awkward silence. Then he said yea it's probably cheaper okay here's your total. (6months of contacts were going to cost about $80 - cost co quoted the same $80 for 9 months........) I paid for the exam. Then came my prescription and my PD is blank. I questioned about it and they said "it's a liability" to give it to me because I was not purchasing glasses with them.... What? A bunch of the people working were questioning me and their attitudes were not nice. One lady called Walmart to assure me they wouldn't give it to me either. Little did they know I went to Walmart out of state before. I've been wearing glasses since I was 10 and I've never had a problem asking for my PD. My boyfriend also has never had this problem. He had an eye exam (no glasses) with americas best in Colorado and they gave him his PD then. No problem. It's a problem because I'm not spending my money with you though. Interesting. Also mind you he brought his old frames in and they charged a $20.00 "handling fee". Dylan had wandered away at this point and they had to find someone else who thankfully was more pleasant. I honestly cannot believe the service here. It's unfortunate. Very unfortunate. I noticed this sign on the way out reading : "whatever it takes. Our commitment to you to do whatever it takes to ensure you're completely satisfied with the product and services we provided you today." I would also like to note they conveniently didn't send me a survey but did send one to my boyfriend. They also had the guts to schedule another eye exam for next year which I did not consent to. How interesting they wouldn't take a simple measurement for customer satisfaction. Seems if all you want to do is throw away money. This is your place. Needless to say I won't be a return customer. I noticed this sign on the way out reading : “whatever it takes. Our commitment to you to do whatever it takes to ensure you’re completely satisfied with the product and services we provided you today.” Unable to post the photo of this sign. Do better.
