America’s Best Contacts & Eyeglasses

Terrible experience. Stephanie is rude and not helpful. Made my daughters appt very traumatic and wasted not helpful. Went in for a special and walked out with only an exam. Was supposed to get 2 pair of glasses with exam for $95 and walked out with a prescription only at $130. No glasses ordered. Rude and not explaining well why she was putting her in eye club? She left crying and overwhelmed with not understanding and Stephanie just continued to be rude and unhelpful. Don’t go here. They just want to take your money. So basically paid $130 for an exam that she could have gotten for much cheaper and left with Nothing but the exam.

Very disappointed in customer service, the rep was very rude and obnoxious, not only did she treat us like we were idiots but she also confessed that she hated her job. Instead of her showing empathy and trying to assist with options she made my son and I feel like idiots. I have been coming here a while and never felt this way before. I will definitely be finding a new eye doctor from this experience.

We recently had an emergency situation where our daughter’s contact lens ripped and we came from out of state for ND Admitted Students Weekend. Stephanie was incredibly kind and assisted her by providing contacts that she could wear when meeting her classmates for the first time. She will continue to come here for her vision needs. Thank you again!

I started my afternoon at another eyeglass provider. I had set an appointment online for 2pm, I arrived 5 minutes early, and at 2:30 had not been helped yet so I left. I found America's Best less than a mile away and figured I'd give it a shot. Immediately upon walking in I was greeted by Terrean and everything went smoothly from there. I was given my eye exam and returned to Terrean for frame choice, sizing, lens options, etc..... She explained everything to me (with the help of Demi) and put a package together that I'm excited to wear. Perfect experience in an imperfect world. Thank you

I came in for a very specific reason, a simple vision screening required for a BMV out-of-state license renewal packet. Before booking, I explained that Stanton Optical had just turned me away because they didn’t have the right equipment. I showed my BMV form at the front desk and explicitly asked if America’s Best could complete it (and if they can ask the optometrist). The receptionist checked with the technician and a manager, and all of them reviewed the form and confidently told me they could do it. I was scheduled for later that day, so I went home and came back. I gave them the form again at the start of the appointment, went through intake and pre-testing, and spent a couple hours there. Only once I finally got in with the optometrist was I told they actually could not perform the required screening. I appreciate that I was not charged, and the technician & optometrist during intake were professional. However, the overall experience felt disorganized and wasted a big chunk of my day after I did everything I could to confirm they could complete the form. On top of that, there was repeated confusion about my appointment time and whether I was using vision insurance (I said no multiple times in person and again on the phone). When I politely let the manager know on my way out that this form cannot be done there, the response was dismissive. Blank stares instead of maybe a genuine “thanks for letting me know” or “sorry I told you the wrong thing.” I didn’t need much, but the lack of sympathy was a little questionable. If you need specific vision screening, I would strongly recommend going somewhere else, as it seems only the optometrist knew what could/couldn’t be done.