America’s Best Contacts & Eyeglasses

It just amazes me how when you advocate for yourself, you met with disrespect and rudeness. I scheduled a 10:30am appt and by 11:10a the person before me was just entering to meet with the dr. I only had 1 hr for this appt having squeezed it in between jobs (on me clearly 1 hr wasn’t enough time). I communicate with the receptionist that I would no longer be able to wait as I needed to be leave by 11:30a and I hadn’t been seen. Requested advise on next steps. Clearly needing to reschedule, she states that Dr isn’t in again until Thursday, I advise I’m unable as I have a chaotic schedule and determine it’s best I just reschedule myself online. Now up until here I’ve swallowed the rude and shortness from each staff I’ve encountered. I ask the receptionist how much time do I need to allot for the appointment because clearly 1 hr was enough and her responses are just rude. I never complained about the previous patient getting taken back before me as I clearly saw him there before me, so why she felt the need to snap that at me as though I had asked or insinuate was a problem when all I stated was that I had not allowed myself enough time. 2 I’m again asking how much time to allow and she responds an hr, I’m like no clearly not because I did today and don’t have enough time. She did mention it being difficult to tell sometimes as some patients require a little more time than others then snaps well you need to figure that out for yourself. 🤔 I’m sorry how when I don’t work for your establishment and want to ensure I allot enough time 🙄! At this point don’t worry about it, this place just like the one are Taylor are trash🤮! If you want a pleasant RESPECTFUL experience try elsewhere, this Americas Best is more like Americas Worst!

Let me preface by saying yes I am upset. I went there over 3 weeks ago to get my eyes examined and get glassess, I provided them with my old glassess to compare the prescription did my test and paid my fees. 2 week later I was contacted and told my glassess was ready. After wearing it for a day I realized something was different, I figured it was because they were new why I couldnt read my phone but I could see far. After a couple of days I could not take it anymore I returned and informed them everything went smoothly I was told it may be how the lens was cut. I did a retest and the took back the glassess. Today 2/19/26 i got a text message my glassess was read and went it it was the same thing with the glassess so I turned back and informed them. I spoke with a very professional and lovely lady named Tamia who figured out what was wrong with the glassess she informed the manager who gave her name only as Tee and thats where everything went upside down. She came over told me to put on the glassess used an iPad took at picture and was working on the computer. Up to this point she hasn't apologized for me coming there now twice for this glassess she just told me to pay over $300 when I asked why she abruptly said because its an upcharge to additional being done to the glassess I think its the reading section of the glassess. I asked why im paying when I brought my glassess and they did not do it right. She proceeded to tell me she dont know who I spoke with but thats what it is. Now being a manager I would have figured out who my customer dealt with and got to the bottom of it instead she was just abrupt and rude. She then changed the cost again to the $200 then $188 because she kept on discovering new things in the system. When I protested she again abruptly said do you want em to.just give you a refund then? I didnt ask her for a refund she was just disrespectful and abrupt. This company is where I get all my glassess but thats it I will take my business elsewhere it was just distasteful TAMIA well done you handled everything professionally and courteous. Tee needs to go work in a wharehouse

Finally an Optometrist I enjoy visiting. Roomy waiting area, everyone is not on top of one another. Professional staff and excellent selection of frames. No hard selling, what a relief, I still have my shirt.

Came here with my family for eye tests. Staff was friendly and accommodating. We did tests and then met with the Dr for final tests and to discuss results. Recommended in the Timonium area.

Everyone in the America's Best was extremely helpful and pleasant. From the pre-screen to helping me pick out glasses especially being my first time going through this process. Definitely will be going back again.