America’s Best Contacts & Eyeglasses

Bette and Rob have been wonderful and have adjusted my glasses 3 times. When they still were not comfortable, Bette helped me pick out new pair and made the process super simple. Will definitely be coming back for my next pair of glasses!

I needed a few days to process my experience at America’s Best on February 27, 2026 at 3:20 PM, and unfortunately it was extremely disappointing. When I arrived, the appointment initially seemed normal. However, once I was brought to the back for pre-testing, there was a very strong odor in the room that made me feel physically ill. I was then asked to use several testing machines that were visibly dirty, with noticeable makeup and grease marks on the equipment. None of the equipment appeared to have been wiped down before I used it, which was very concerning from a hygiene standpoint. After that, I was taken to another room for the remote optometrist portion of the exam. The employee struggled to connect to the optometrist and attempted multiple times (at least six) before finally getting it to work after calling for help. This added a significant delay and made the experience feel very disorganized. During this time, the employee also left the room and returned while eating something, bringing a strong odor back into the room that again made it difficult to sit comfortably during the appointment. After the exam concluded—about an hour after I arrived—I went back to the main lobby. Two employees at the front desk were standing there but did not acknowledge or assist me until I asked where I should go next. Eventually, another employee named Bette noticed that no one was helping and kindly paused what she was doing to assist me. She was the only person during the visit who showed professionalism and customer care, and I appreciated her stepping in. While she was helping me, the other two employees nearby were loudly discussing explicit topics that were completely inappropriate for a public business setting. This made the environment feel extremely uncomfortable and unprofessional. Overall, the experience felt unhygienic, disorganized, and inappropriate for a healthcare setting. I would strongly encourage management to review cleanliness standards, staff professionalism, and customer service expectations at this location.

Very poor service. Busy place for only 3 customers in the store .went to buy contacts and the tech didn’t know what he was doing failed twice to take picture of my eyes so could even finish the eye exam ,there was now doctor there . Wasted my time for nothing but I’m sure if I was a women the service would have been spectacular seemed like that’s the only ones being helped while I was there. Will never go back to this place again. Lucky I even gave them a star!

The superior customer service at this location is attributed to a team that consistently demonstrates patience, drive, and dedication in addressing individual customer needs, exemplifying a high level of professionalism and teamwork. I would like to express my gratitude to the Richfield AMB team for delivering a truly remarkable experience. Specifically, I would like to thank Bret and Bette for their outstanding assistance in selecting and narrowing down styles that showcased a 2-point difference. Their expertise and comprehensive knowledge of frame sizes suited to various face shapes were genuinely impressive. Both individuals demonstrated exemplary service, for which I am truly appreciative

The staff today was absolutely fantastic! Very friendly, very helpful and very knowledgeable. All 3 of the employees I interacted with today are the best! Best experience getting an exam and finding glasses I have ever had!