America’s Best Contacts & Eyeglasses

I have used America’s Best before so when they came closer to where I lived I tried this location (St Joseph,MO). I would NOT recommend them, the staff is horrible act like you are a bother to help, gave me my prescription without the PD on it, so when I asked for it she said they don’t do it, when I said it’s part of my prescription that I paid for she quickly snatched the prescription and scribbled them in. Then I asked for my sample contacts, she said we have to order them in, I said you don’t have any samples? She was rude and said NO they have to be ordered so do you want me to order them or not? Well yes that’s why I had an exam. Turns out they won’t be in for 10 DAYS!!!! After this fiasco I will NEVER come back! Totally unacceptable

Christina went above and beyond to help us. Felt like we were visiting an old friend the way she chatted with us while ensuring all of our needs were met. The gal at the front desk was a delight to speak with as well. Glad to continue doing business here with these wonderful people.

I came there specifically to get new prescription amd new glasses. I told them I needed the scratch proof and the option for night driving. After taking my glasses in to get repaired they tell me I didnt purchase anything extra for insurance on my glasses.. 🤪 um excuse me? The women and I had a whole conversation about all of the options when I ordered the glasses... So. One pair of glasses isnt covered and the other pair is bent. So she said she would take the bent ones and get them replaced. I dont know any names. I called them after 2 weeks and asked if my glasses were in. The receptionist confirmed and I drove 2 hours to get pick them up. When I get there, the receptionist (who wasnt the same one I talked to) told me to sit down. The other lady skinny, glasses, and a BAD attitude came and looked in the section for my glasses and said rudely. " your glasses aren't even checked in so they aren't here" AND THEN IGNORED ME for further questions. My mom was with me and we was looking at glasses, she was wanting to order a pair as I was also... long story short. We got no help even though we were the only 2 people in there. They didnt answer any questions. They didnt offer to help or make a sale.. ive been there 4 times now wit over 500. Spent on glasses and what I thought was coverage and you cant even get a good attitude. My mom passed on getting glasses here just because of the poor customer service. I also will not be spending another dollar here. Also, YOU HAVE TO PAY FOR CLEANING SPRAY AND A CLOTH to clean your glasses and the case isnt even a glasses case. Poor quality. Poor customer service. Hope my glasses are in today its now been 3 weeks just for bent frames.

Prices are high and then I'm told my glasses will be here in 2 weeks and the date is on my paperwork, I'm told over the phone I have another week to wait and even still that's a maybe. They answer the phone and say "How can I help you see better today" and then tell you that you have to wait close to a month to get your glasses. This will be the last time I get glasses here. Edited to add: the lady who helped me choose glasses was in a hurry, wasn't very helpful or friendly, and had no customer service skills. I'm so disappointed.

I made an appointment and drove two hours to arrive and the staff to tell me that I would not be seeing an actual optometrist but via internet. It was bizarre and I did not feel like they listened. They Couldn’t find my files and told me I had never been there before even though I had. They prescribed me contacts of their own brand without asking. And when I called back complaining About how they fit she let me know that I had to come back in two hours to go back to the ones that I was originally in the prior year. I told her I was not going to do this and it took five phone calls for them to order my contacts online. Here’s where it really starts sucking. I have a cafeteria plan, and when they entered the amount there apparently wasn’t enough, which is fine. So she ran another card. However, they took out both amounts. We caught it five minutes after it happened and she could not give me an in store refund. I called the one 800 number and Was transferred three times. None of the people could speak enough English for me to understand them. We have insurance, and I found out through a friend that they paid the same amount as I did even with insurance! This place is an absolute joke. I never write negative reviews, but this place deserves a -10!