America’s Best Contacts & Eyeglasses

Angel was absolutely amazing during my visit to America’s Best. He was very patient, professional, and took the time to educate me on so many things I didn’t know about ordering glasses and choosing the right options for my vision. He explained everything clearly, answered all of my questions, and made the entire experience comfortable and stress-free. Customer service like his is hard to find. I truly appreciate his kindness, knowledge, and honesty. If you visit this location, I highly recommend asking for Angel!”

This is my first and last experience with American Best. The gentleman who assisted with selecting and applying discounts was excellent which is why I even gave them one star. The doctor is horrible!! I spent money ordering 8 glasses as opposed to the standard 2 pair for 95 dollars deal. I asked the doctor during my original appointment to put the same prescription in both eyes as I had problems with my eyes adjusting to varying prescription. She didnt try to listen to my concern and as a result guess what happened when my 8 glasses arrived one eye seemed clearer than the other and when i took only 2 pair home to try out for a week the glasses gave me major headaches. Plus when I was forced to reschedule my exam at the last minute I had to take a taxi there only to be told with American best scheduling you get a 10 minutes grace period as opposed to 15 minutes . After that mishap i just asked for a refund of 8 glasses. It's the companies lost not mine . If the doctor would have taken what i was saying to her seriously instead of being prideful and lacking consideration of my prior experience when she originally examined me there would be no need for a rescheduled examination. I will make a complaint about this doctor to corporate. No thank you.

I had an amazing experience during my eye exam. From start to finish, everyone was professional, friendly, and truly helpful. The optician, who examined my eyes, was patient and explained everything clearly. The staff who helped me choose and fit my glasses were just as wonderful - knowledgeable, kind, and very attentive. I left feeling completely satisfied with the care I received. Highly recommend!

We did eye exams for both my wife and me. After 10 days, we received a message saying our glasses were ready for pickup. When we arrived, only my glasses were there. They told us someone had messed up my wife’s order and that they would have to reorder the glasses, which would take another week. After waiting another 10 days, I called to check on the status on Wednesday 5/13/2026 at 4:14 PM. The employee who answered put me on hold for a long time, then came back and she said they still did not have my wife’s glasses. I asked to speak with Keith, the store manager, but was told he was not in that day. When I asked if they could track the order, she said they could not track it and did not know when the glasses would arrive. Since we are traveling overseas soon, I asked for a refund. Instead of helping, the employee hung up on me and never called back. Very disappointing customer service and poor communication. I will be contacting the main customer service department to file a complaint and try to cancel the order.

I visited the Watchung store for the first time in November. Everything was great, excellent service. However, after two or three weeks, my glasses started bothering me; I couldn't see well. I called immediately, they gave me an appointment, and sure enough, my prescription wasn't right. The new doctor gave me the correct prescription, and it's been over three weeks now, and I still haven't received my new glasses. They keep telling me they'll arrive this week, but nothing. I just called the store again, this time in a bad mood, because it's unfair that the customer has to pay for the doctors' mistakes. Now I have to keep waiting to see what news they give me. I absolutely do NOT recommend them. I'm very frustrated, and they do nothing to satisfy the customer.