America’s Best Contacts & Eyeglasses

Exams are usually quick and easy with little or no wait. The eye doctors are kind and professional. My vision with the new prescriptions has always been comfortable and showed a noticeable improvement every time. I'm generally happy with the service here, and the affordable prices are a huge plus. Where America's Best falters is in the quality of their in-house frames and lenses. I've had to bring in brand-new frames multiple times due to issues. Additionally, the lenses smudge and smear more easily than those at other opticians. This specific location seems hit-or-miss with the storefront staff; sometimes they are great, and other times they are short and inattentive.

I went in yesterday to try on frames. Imagine my surprise when over half the glasses were locked! I asked the (very nice) receptionist and she said she would need to come over with a key. To unlock EACH pair I wanted to try on! Now I take a long time to pick out frames, probably a good hour. Even though she was very accommodating, there’s no way I’m going to tie her up when she’s supposed to be at the front desk. I felt incredible time pressure and just left. There has to be a better system, maybe sensor tags? Update-I’ve already been called by the store manager, who seemed sympathetic to my concerns and hopefully can implement a new system.

I was there two and half hours. I never knew the price till the end. It wasn't even close to thier advertised price plastered all over everything. They didn't take my insurance even though they said they would at the beginning. Haven't heard from them about my super expensive bottom of the line glasses yet. Been over a week, yet I got 50 confirmation texts of when my appointment was. Place really makes you feel like you're being taking advantage of from start to finish. Probably one of the most unprofessional retail experiences of my life.

The exam itself was fine, but the staff not so much You found a pair of frames that I liked. It wouldn’t work with my prescription asked the staff member to help me find some that looked similar to what I was interested in that would be covered with my prescription. I was directed across the room brought back four pairs I liked and three of those were not correct. When I finally found my own pairs that worked. I was told 7 to 10 days and when I call back now it’s two weeks but the whole reason I even paid out-of-pocket and didn’t use my insurance elsewhere was because you guaranteed a 7 to 10 day turnaround and mine were broken. And since I couldn’t get you to help look for frames for the new glasses, you certainly weren’t going to help me find a pair. My lenses would fit in until then, even though I was willing to pay for it.

Fantastic experience! The doctors and all of the employees were so kind and smiling. They made the appointment easy! It was my first time and I was very impressed. Great customer service is hard to come by these days and I felt welcomed as soon as I walked in the door. Thank you, All!