America’s Best Contacts & Eyeglasses

Im a customer at the tigard store. We have had such a great experience with our glasses being what we want & the customer service is great when we come into store. A special thanks to Lily, Gloria & Sarah for running a great location. This is our spot now for our family. Thanks much!! Kristen Ragan

Don't waste your time or money with America's Best. I am giving a one-star review solely because of the pricing scams and the unapproachable optometrist. I visited the Tigard Towne Square location because of their advertised deal for two pairs of glasses for under $200. By the time they finished adding hidden fees, my total skyrocketed to $600. I had to fight to get the final price down to $400, which, to me, is the very definition of a bait-and-switch. The only bright spot of my visit was the administrative and technical staff. Lily, the sales rep, and Tia, the optical tech, were categorically phenomenal. I watched them handle five different customers, effortlessly shifting their language and vibe to match each person. Their emotional intelligence was impressive, and they deserve a better workplace; certainly a more genuine, customer-centric employer. Unfortunately, the experience cratered during the exam. The OD had a terrible bedside manner, rushing me through like a corporate quota on an assembly line. When I asked a simple question about the history and evolution of the optical devices in her office, she treated it like an odd annoyance rather than engaging with me. Much like the PDX dental implant community, it was about money, not about quality of care. Lily and Tia are the only reasons this place functions, but impressive frontline staff cannot save an aloof doctor and a predatory corporate pricing model.

I was able to book an appointment super quick. The staff was so very helpful and very good at what they did. The kindness shown by the staff was exceptional. My tests were done with exceptional skill and knowledge. I would highly reccomend that anyone who needs to be seen book here.

I picked this location over the one on Hall due to bad experiences on that Americas Best. I had always liked and trusted America's best but the last couple times made me want to try a different location and had high hopes for this one. Unfortunately the experience was only mildly better. The store is in a better location and easier to get to, though parking will be an issue depending on the day as it is a busy area. The store is very clean and nicely laid out, The selection appeared initially to be a nice variety. Initial impression was good so far, greeted when came in, checked in though they could not find my insurance coverage, gave up after 10 mins and submitted myself. Went to browse the selection and realized an issue. The frames were the same ones from 2 years ago. Even found my same frames I bought previously. This has never happened before. Same selection of frames but now at twice the price!! Finally got to see the initial person for brief eye health check, declined the extra checks. This person (forgot her name) was very helpful and outgoing. Then proceeded to the eye doctor for eye check and Rx determination. This is where the experience went down hill. She might as well have been a board. She did not talk, did not want to answer questions and was very monotone when she did talk. She quickly went through the choices given and then ushered me out of there quickly. Then got to the Sales person who did not help me pick out frames or offer any help at all. I picked my frames out then got processed. I might as well have been a no body as I she carried on conversations with the rest of the staff and did not offer my any help. I had to ask about options and set up of my glasses. In this respect the place on Hall was better. Finally got out of the place with a depressed feeling, glasses ordered that were twice what i paid 2 years ago. I got my glasses. One pair worked fine but the other pair was off, things were slightly blurry, I could see better from the old Rx. Explained this to the guy who helped deliver the glasses and was told they would get better in a week (spoiler I did not and they still blow it off). The person I picked the glasses up from did not even help ensure they fit. So for twice the amount for glasses and frames I got 2 year old selection, an eye doctor who seemed like she did not want to be there and a staff that would rather talk about the UPS person who came in to pick up packages then to provide any assistance. 2 weeks later I still have a pair of glasses I cannot see out of and these are my main glasses for driving. Avoid and go to someone else other than Americas Best, cannot recommend them anymore.

My wife and I are usually fortunate to get new glasses each year. About every other year, we also get prescription sunglasses 😎. We have been America’s Best customers for years. Our preferred office is in Tigard, at 16200 SW Pacific Hwy. When we enter the store, we are always greeted by a friendly employee and assisted immediately. I’ve had the pleasure of working with Sossity on several occasions. She is very friendly, competent and knowledgeable. She always works hard to insure had we are happy with our purchase! We look forward to our next store visit!