America’s Best Contacts & Eyeglasses

Staff was amazing, Ray was awesome and made me feel welcomed and walked me through all my questions when she was checking my eyes , Dani the tech was a legit delight, by the time I got to her I was a ball of anxiety because my contacts were out so I was pretty much blind and id also never done a remote dr visit . She provided answers to all my questions as well as humor and professionalism . My last stop was with the amazing Miss Julie , who you can tell genuinely cares about the customers , she took time to figure out different pricing options, tried to look up different rebates for me and was just overall amazing. The whole staff and experience was great !

My experience at America’s best contacts and eyeglasses was great. From the front end to the doctors appointment everything was great. Everyone was very nice and welcoming. They helped me with all my needs! I highly recommend them!

So I normally don’t write reviews, but since I have nothing else to do and my wife and I have been sitting here all afternoon, I figured I’d share our experience. Let me preface by saying that I don’t blame the workers of this place, but rather the bad management (and still don’t know who that is btw or if they’re even here, aware, or care). But our pre-scheduled appointment was supposed to be an hour and a half ago and because we came a little early as America’s best themselves recommended ironically, we’ll be closing in on about 2 hours soon (after our scheduled appointment in case I didn’t make that clear). You know it’s bad when even I felt bad for the receptionist when I was talking to her and she told me they were short staffed by almost half the amount of workers I saw in the building. She seemed pretty depressed herself. They got my wife in for the pre-test (the first half of the exam) but then said they couldn’t give us a time (even an estimate) for when she could actually be seen. They basically said we would either have to just wait all afternoon and see, or reschedule but then we would have to do the pre-test all over again. So they kind of hooked us because we’d already been here waiting so long at that point and didn’t want to come back. The worst part about this for me personally, is I purchased the three year Eye care membership plan for my wife from America’s best thinking it was a really good deal, but guess now I know that price isn’t all that matters (although I guess we can just count the money as a loss and go somewhere else which is most likely). Also, the other ironic thing (considering the lack of staff here being a big factor) is that my wife just entered the second exam office finally where she has to sit and wait for another 20mins or so because she’s not even meeting with any of the staff here but rather someone remotely who I guess needs even more time to connect. The woman in front of us though who exited the office my wife just went into exclaimed she was gonna have to reschedule even after the 2nd exam though so I don’t even know what to expect anymore when she finally comes out. Anyways, if you made it this far, hope someone reads this today and decides not to come in or at least reschedule. And really do hope that this place can come under better management because putting my frustration besides it’s just sad for even the workers. And I apologize to any other customers like my wife and I who chose to come in today

Spent approximately $1,200 on 3 pairs of glasses for me & my wife. The attendant who worked with us was great in every way. I would rate her efforts 5 stars. Unfortunately, when we came back to pick up our glasses the attendant responsible for pick-up was rude and unfriendly. Even though there were no other customers in the store, she tried to rush us. She chided me for moving a chair next to my wife and told me to sit in the chair in the area next to them. At that point, I asked her what was her rush and calmly suggested she slow down. At that point another attendant started to help me with my glasses. Usually, attendants ask you to check your progressive glasses for close and far distance. Not with these attendants. Helped us with fit and that was it. That is why I give this provider a overall 2 star.

They are the BEST! Tammy and Liz are so kind, skilled and knowledgeable at what they do! I got super cool glasses at a great price that were in my insurance price range. Love their two pair deal! Having two pairs just makes life easier. I’ll be back!