America’s Best Contacts & Eyeglasses

I had a very disappointing experience at America's Best Contacts & Eyeglasses. Based on previous reviews, it seems this location is not concerned with customer service, as similar complaints have been made and nothing appears to have been done. Unfortunately, I experienced that firsthand today! From the moment I walked in, Cheryl, an older employee was extremely rude and dismissive. The way I was treated felt disrespectful and honestly quite humiliating! Thankfully, Sasha stepped in from the back and completely turned the experience around. She was kind, professional, and took the time to explain everything I needed to know about my next steps. Her customer service was truly appreciated! I understand that everyone can have a bad day, but how customers are treated matters. A little kindness and courtesy go a long way. I hope management takes this feedback seriously and ensures all employees provide respectful and welcoming service to everyone. I do not need anyone to reach out to me or provide an email for further informationn! If prior reviews had been taken seriously, I would not have experienced this today!!

I got a same day eye exam with Carl Nicholson , no waiting. Got there an hour early and picked out my frames. After my exam we special ordered 2 pair of glasses. Price was reasonable for the higher end features. Even tho they were busy they all worked together to take care of me between everyone and got me on the road within 3 hours with everything. My sales person Leslie was very nice and very helpful. It's rare to have great service nowadays. It was great to see that still happening.

Staff was very rude during my first Visit. I usually use vision works but decided to change it up because of the free eye exam with 2 pairs of glasses. First I got there an hour and a half early so I could look before my exam for the pairs I wanted. I finished looking after about 45 minutes. I was told to wait in the back area to be called. I’m sitting back there for maybe 20 minutes when the same receptionist I spoke to asked if I wanted to be checked in. I was already there over an hour and nobody checked me in. She even said if I waited back there I might be able to get in early. For the life of me I can’t understand why I wasn’t checked in. Staff was rude when I had questions. It felt like a bother to ask them anything and I got one word responses. The eye doctor asked if the ladies were helpful. I said honestly no it’s been a bad experience. He said there was no manager on to give me 10% off reach out to the company. So I did and it’s been almost a month no response. In addition I’ve been calling a few times a day for a week to figure out where my glasses are. They were supposed to be ready on June 4th. It’s now the 18th and nobody has contacted me. Im still waiting on them, and I don’t want to drive the 20 minutes out of town if I don’t know they are definitely ready. Once I get my glasses , if I get them, I’ll never return to Americas best.

I am writing to express my strong dissatisfaction with the terrible customer service I experienced during my recent visit to America's Best. Upon entering the store, I was not greeted or welcomed. I walked and looked around for approximately 10 minutes, and not one of the three associates present spoke to me. Furthermore, I was completely ignored when an associate chose to help another customer who arrived after I did. Due to this extremely poor experience, I will no longer patronize A'sB or utilize any of your services in the future. This is not how you run a business, any business.

I always have a great experience at this store. 3 people in my house wear glasses so Im in this store more than the average person. Without fail, the team has always been friendly, helpful and professional. Its nice to know we’re always taken care of.