America’s Best Contacts & Eyeglasses

I've always had great experience with this company. This was my first time visiting this location and the entire team is extremely friendly, welcoming and just beautiful all around. As soon as I walked in the lovely employee greeted me with genuine enthusiasm. Jasmine was great explaining my insurance benefits and Ernest was a delight to chat with.

May be a little bit going on at first, and yes you may deal with a few delays while there but this location does not disappoint. New store, and I was just there picking out my frames I needed and for their brand new store, the staff still did an amazing job. Give them grace! They will get better over time I’m sure.

I’d probably never come here again and wouldn’t really recommend anyone else to either. First, the good — my exam and Dr Miranda were just fine. They got me in quickly and the Dr was pleasant and she finished my exam pretty quickly, which was nice and that’s where the good stops. Once I had picked out my glasses and was ready to finish up and pay, I made my way to Patrick’s desk. It took about an hour from the time I sat down to the time I left just to take my payment, which I ended up feeling overcharged at the end because they weren’t very transparent with costs until you get an itemized print out — after you eve already paid. There kept being some issue for why we couldn’t finish up. Insurance problem, he’d call someone or call someone over, it would get fixed quickly, program not letting him continue, I’d wait for 15 minutes, he’d call someone over for help again, I’d wait 15 more minutes, and so on. He was a nice enough guy, but I had left feeling like if I had been helped by the person who kept coming over to help him, I would’ve been out within 10-15 minutes total. For the last 20 or so minutes I was waiting, the second guy who was helping came over and solved the problem in about 10 seconds again — it turns out I was waiting that whole time because Patrick forgot to click a box on the screen. Just a frustrating experience altogether, and then the costs at the end get ran through super quickly in a not very clear and car salesman-y slimy type way. If you go, I’d ask for an itemized print out before you sign anything or have your payment processed at all so you don’t have any surprises. I didn’t really appreciate after waiting for an hour that I also felt like I was paying more than expected and not offered any discounts or anything for an obviously awful experience. I likely wouldn’t return and feel like others could probably find better (and cheaper) services elsewhere. Edit/update: After my review, I was reached out to. I dealt with Ernesto, the location’s general manager. He was fantastic, polite, and remedied some of my issues with the experience and explained some others. All in all, I probably do agree with the review that says the staff could use some more training, but I think the location is in good hands. I think with time, they will make the necessary improvements and begin to provide a better experience with a good leader to guide them. Thanks Ernesto!

This place should not be open for business yet . Staff needs more training, Very unorganized . Wouldn’t recommend going here . Very poor service .

They just opened up on May 8th, everyone was wonderful and friendly and very helpful good customer service.