America’s Best Contacts & Eyeglasses

Excellent communication via text, phone message, email, smoke signal, Morse code, cb radio, satellite. Only received 23 reminders for the most recent appointment. Excellent customer service, friendly, kind, cheerful, brave, clean and reverent. Boy Scouts. So good I am booking an appointment every week. Prof Domman

I would just like to share My experience there at the Cheyenne office I have been really struggling recently, and I came in to have my glasses fixed and the manager Shanell Gangwish helped me with a voucher and she helped me pick out frames. Got me contacts for free. I don’t think she understands how much it meant to me and I just wanna give a shout out to her. She was the best.

I live over three hours away so the trip would be no less than six and a half hours round trip. I was ok with that but getting a call yesterday (day before my appointment) I was told by a extremely rude female saying that if I was not 10 minutes early even by one minute that my appointment would be canceled!? I let her know the situation but she said it didn’t matter and that I had to be early! I was not told this when I scheduled the appointment or I would have not scheduled it here! Things happen wind closures, traffic, semis tipped over, etc. I am used to the Colorado locations and they are understanding about things. This location has serious issues and normal appointments only cancel if you are 10 or more late and even then if you call and tell them the situation if you are late they are understanding! I wonder if the doctors that provide services here know that their rude disrespectful front of house workers are taking money out of their pockets like this? I will make the trip to Loveland or anywhere else that has better staff members than this! I will be filing with the medical broad because I read serval reviews and they are in breach of medical malpractice for not providing trail contacts within certain amount of time as well as not providing prescriptions within the time frame. Especially the ones that are not provided due to the lack of ordering trials and allowing follow up visits to confirm the fit and prescription. I am glad I have a med degree and law degree because people are getting burned left and right at this location and they don’t even know it!

It's been quite some time since my husband and I have been into America's Best, but let me tell you..........the entire experience was so positive and it was all because of one individual. His name is Michael. Now, Michael doesn't fit what most call "the norm," but those are the people I seek out in a situation such as this. They are my people. He had large gauges in his ears and tattoos everywhere, but he was the most knowledgeable, patient, and kind person I've dealt with in a very long time. He had great rapport with both my husband and myself, and I feel that gentleman like Michael don't receive enough praise in today's world. Michael......if you ever read this, know that you're both awesome and have made us lifetime customers!!!

Love the selection of frames, love the price, and love that their staff is customer service focused with a sense of humor! (Thanks, Michael!) The whole experience was quick, easy, and painless! Will definitely continue to shop for my frames here! :)