America’s Best Optometrist

My whole experience was awesome, Dr. Johannes is the definition of locked in when it comes to her work, you can feel her intense laser-focuse when she's working with you and for me I loved it, from that I knew she's someone who has deep passion and care for the work she does. Along with that focus Dr. Johannes spent a lot of time with me making sure I had the prescription that fit me best, gave great explanation for any question I had, and she even had a wonderful recommendation for me as someone new in town! Caleb helped check me out, not only was he incredibly patient and lovely to talk with, he went what I feel was above and beyond making sure I knew about every little thing I was getting charged for and worked thoroughly making sure I got the best deal for my contacts. It took a bit of time for my entire appointment but I felt listened to and that my needs were a top priority, one of my best eye exams I've ever had 💙

The lady that checked us out did not inform me that I could purchase my glasses after we found the right contacts and save 40% on my glasses, after telling me to go and look for another pair to utilize all of my insurance. I have never come out of this location paying as much as I did this time. I always use insurance on contacts and pay for my glasses out of pocket but this time, she had me use my insurance on the glasses and wait on contacts. I was very unhappy especially when she informed my husband that if he uses his insurance on his contacts, his glasses would be 40% off. Needless to say, we will be looking for another place to use moving forward. We have used America's best for over 10 years and we have never had this happen.

Everyone else was polite and professional, but unfortunately Jacaline was very rude and unwelcoming. She seemed irritated the entire time, and as someone representing the front of the company, customer service and communication should be handled much more professionally. A friendly attitude and better communication would make a big difference in customers’ experiences.

I purchased my contacts here and was never notified when they arrived or were ready for pickup. I had to call myself, and I was told they were ready, so I went in to pick them up. When I arrived, they couldn’t find my contacts and said they would call me once they located them. I waited an entire week and never received a call or any update. I went back to request a refund. The manager spent about 20 minutes searching and still couldn’t find my order. She kept going back and forth between rooms, then came back saying she saw paperwork but not my actual contacts. After searching yet another room, she returned with a random box of contacts and claimed they must be mine. At that point, I declined and asked for a refund. Those contacts had likely been sitting out and were probably dry by then anyway. Overall, the service was extremely disorganized and unprofessional. Horrible customer service and very lazy staff. Do not come here.

The receptionists ignored my son and I when we went.we were waiting for them to to help us but the two receptionists kept on ignoring us like if we were visible so I asked her why and she kept saying she didn’t see us when me and my son were sitting next to their receptionists desk and I know they seen us l. We were back and forth because she kept lieing making me look like I’m crazy. Miserable big body receptionist just wanted to be petty. My son and I went somewhere else where they treated us better