America’s Best Optometrist

Doctor Kimberly Dreuitt is very unprofessional and downright RUDE. Not kind to the elderly and has a VERY nasty attitude. Worst experience me and my 89 year old grandma have ever had in a doctors office of any kind. Do not recommend if Dreuitt is going to be the doctor you see. The rest of the staff was great and very kind. Not downing on them at all, this is strictly the doctor at fault.

I have been a customer of AB for some time now, customer service is always a hit or miss. Recently visited to purchase a new pair of glasses, had fallen in love with a style that was no longer available at the store. Stepped inside to ask about a different pair and Aida was able to track down the original glasses I wanted & called me as soon as they arrived. I can't thank her enough. As far as eye exam goes, always in and out no complaints.

Appointment that I was late to it was rescheduled the same day however, I received a phone call 10 minutes later telling me that the doctor was “unwilling to see me at the later time and she makes her own rules.” That felt very rude, and also if the doctor was unwilling to do that, I should have been told in the first place. I’ll go elsewhere.

David was great to work with. He explained the process clearly, made sure the pricing was accurate, and ensured I left with exactly what I needed. I will definitely be back.

I am writing to formally express my disappointment and dissatisfaction with my experience at your location. This visit was handled poorly from start to finish and has resulted in my decision to never use America’s Best again. At check-in, I was advised that my out-of-pocket cost for a contact lens exam would be $10. However, at checkout, I was told the cost was actually $60, in addition to the $20 vision exam fee that I had agreed to. This significant change was never explained clearly or professionally. Prior to my appointment, I received two phone calls from your office. At no point during either call was I informed that your location was not in-network. This lack of transparency is unacceptable and misleading. When I raised my concerns at the office, the manager who addressed me was rude, dismissive, and unprofessional. I then contacted customer service, where the representative abruptly hung up on me and failed to properly disconnect the call. I also requested a return call from a district manager, which never occurred. When I returned to pick up my glasses, I intentionally chose to wait for another representative to avoid interacting with the manager again. When that representative needed assistance adjusting my glasses, the manager refused to help. Upon my exit, I observed the manager get up and approach the representative to discuss me, which was extremely unprofessional and inappropriate. This experience was not only disappointing but embarrassing and frustrating. I now advise everyone I meet about this terrible experience, and several individuals have shared that they have also had negative experiences at this same location. Due to the lack of transparency, poor customer service, and unprofessional behavior, I have no intention of ever using America’s Best again