America’s Best Optometrist

I’ve been coming to this locations for some years now. In general, staff is friendly and the optometrist is attentive and listens to your needs. I came in person today to inquire about an order and Jazmine at the front desk was extremely condescending. She asked me for my last name and I spelled it out for her because it’s not a common last name and the Z often a gets switched with S. In a very degrading tone , she told me she didn’t ask me for the spelling, that she only asked for a last name. Prior to this, I had to repeat myself like 3 times for the reason for my visit and had to repeat myself because she was not being attentive and immediately had an attitude and poor customer service. I stopped my interaction with her and moved on with a different employee who was super helpful. The items I’m purchasing here are not free, so why does she think this behavior is acceptable? Customer service training will be helpful for Jazmine as she is not great at it.

This location is over all great. Atmosphere very welcoming. You dont get push into paperwork and paying high fees. From the doctor to manager they both will help you find the best fit. If there are booked I suggest you wait for an opening. I highly recommend this location for your eye care.

Very disappointing experience with America’s Best Contacts & Eyeglasses. I booked an appointment online, but it was rescheduled last minute without my approval. When I called, they said I was not in their system and gave conflicting information about my appointment. No one was able to properly explain or fix the issue, and I was just told to accept a new appointment. Very unprofessional and disorganized.

Hey AB! I had an appointment with another eye company. I got to my appointment the receptionist was extremely cold ( never made eye contact), she just asked for my insurance. It turns this company does not take my insurance. The receptionist was very sharp "we don't take your insurance" so I went to my car and made an appointment with America's Best , they made and appointment for me the same day. When I got to the office,, they were expecting me!! The service was so pleasant and professional!! I was in and out in about an hour! Thanks to everyone at the America's Best on West 47th St Chicago! Happy customer, M McLean

Second pair of glasses broken within one year. First pair they just stopped carrying and this one is a nice pair of Adidas where the lense started falling out with a few weeks. It would be fine if this were my fault but before this place I only have ever replaced glasses due to prescription the Adidas ones are legit 2 months old and have expensive lenses in them.