America’s Best Optometrist

I love the Doc here and the rest of the staff. What we encountered today with a receptionist if very off putting! She's an older white lady and was very rude, condescending no manners. My son had an appointment for 4:15, got there, and was rudely told by this person we're short staffed today, I don't know if he's gonna be even be seen. So, why not call your customers to reschedule if that's the case? Thankfully the staff that did the contact lens class was nice and patient, same with Doctor Nguyen. Just nice and professional. If management or the store owner sees this review, please educate that receptionist today on some kindness and nice manners, and not act like we're inconvenience for her. Short staff or not, that's not for the customers to suffer bad reception!!!

The people at America's Best were so personable and patient. Will definitely go back for glasses and contacts.

I went in yesterday with my mom, and what happened was disappointing and unacceptable. One of the employees assumed we did not speak English simply because she heard us speaking Spanish. Instead of asking or giving us a moment to respond, her coworker went to get someone to “translate” for us. The employee who was actually helping us was kind, patient, and professional the entire time. She corrected her coworker and let her know that we do speak English. To that employee, thank you so much. You handled the situation with respect, and you deserve a raise for the way you treated us. As for the coworker who assumed we did not speak English, there are no words to describe how inappropriate her behavior was. She never apologized, never acknowledged what she did, and continued avoiding us even after being corrected. What she did was racist, discriminatory, and completely unprofessional. My mom and I are fully bilingual. Being judged and stereotyped because we were speaking Spanish is something no customer should ever have to deal with. It left us shocked, especially because we have been America’s Best customers for years. We have trusted this company for so long, and to be treated like that was extremely disappointing. America’s Best needs much stronger training. Employees should understand that speaking Spanish does not mean someone cannot speak English. Cultural awareness, respect, and proper customer service training are needed so situations like this never happen again. Because of this experience, the racism, the discrimination, and the lack of an apology from the employee involved.

Big shout out to America’s best in Marrero ! I had lost my contact and need a contact today and they fit me in for an eye appointment and got me contacts that same day. Receptionist and doctor were very nice and helpful and even fix the old pair of glasses that I had on awesome service and will definitely be back!

I made a purchase in the amount of 607.00 cash for two pairs of glasses. I went to pick up my glasses and had a problem with the frame on Dec 6. I requested a refund. Today is Dec 23rd still haven't received my refund. I called the store about my refund and was placed on hold for 20 minutes. I had my husband called while I was still on hold in order to speak to someone. I called the customer care number and her solution was to stop payment on the check . Now I have 7-10 more days added delay. 😡😡😡