America’s Best Optometrist

I brought my daughter there today for an eye exam! We had Courtney that helped us get her glasses picked out and she was wonderful. She couldn’t believe my Daughter was only going into seventh grade. She was the friendliest! It makes a huge difference When you have a friendly, happy person to assist you 🙂

Horrible service!!! I recently called to chat about a "free replacement" benefit that I had through one of my two vision plans. The call dropped and I decided to stop by in person. The second I walked in, the associate who helped me seemed uninterested in looking up my policies - and repeatedly told me that I need to have my insurance card. Once I asked her to look me up, she found the policies but claimed the benefit didn't really exist - as she was unable to find it. She printed off the policies and told me to wait for one of the floor associates to become available (she told me "it was lunchtime"). I've used this benefit before, and I am rather thankful for it - as it is a FREE "no questions asked" benefit, and I've done this over the phone. When I told her that, she told me "FABULOUS... Then call back first thing tomorrow". Is it normal to treat customers this way? Side note... I also used my other policy to get contacts, knowing I'd have to go through their class. I was never notified when my lenses came in.

I scheduled an appointment online, not only were they not ready for me when I arrived, upon completion she (I believe her name was Jodi) proceeded to take a customer who was a walk in as I (the customer WITH an appointment) sat and waited some more to try and purchase (I'm a paying customer) not 1 but 2 pairs of frames and lenses. Then, she took a phone call as I waited some more and was not even attentive or apologetic towards my situation at all. My time is valuable and today it was wasted. Come on America's "BEST" you can and should do better than that!

I visited this branch for an eye examination on May 16, 2026. After the examination, I purchased a pair of prescription lenses for my own eyeglass frame and also ordered a completely new pair of glasses, including both the frame and the prescription lenses. Since I live in Sister Bay, I also paid an additional shipping fee to have the glasses delivered to me. I was told that my order would be delivered no later than June 4, 2026. However, today is June 6, 2026, and I have neither received my glasses nor been contacted by anyone. A friend of mine went to the branch to pick up my glasses on my behalf. My own frame was still there with the new lenses fitted, but the second pair of glasses that I had ordered (the new frame and lenses) was missing. The employees were searching through cabinets and drawers, apparently trying to find them. As a result, my friend was unable to collect my glasses. I paid for the glasses and also paid for shipping, yet I have not received my order or a refund. This level of irresponsibility is unacceptable. The employees did not even seem to know where the glasses were. They had no problem taking my payment when I placed the order, but delivering the glasses they sold me does not seem to be a priority for them. Please send my glasses immediately and resolve this issue as soon as possible.

Courtney did my pre exam she was straight forward and kind wich I really appreciate. Ava set up my exam with an online doctor and was experiencing some tech issues but she remained professional and kind through out the process even though the systems were not cooperating correctly. Ava turned what could and should of been a less than pleasant experience into a great one! She even took good care of me as I had to go back a few times for adjustments. Would definitely recommend to friends, family and co-workers!