The person who conducted my eye exam was great—very patient and kind. The doctor was also friendly and pleasant. Unfortunately, the experience went downhill when I was helped by the person assisting me with choosing my glasses. She was rude, seemed uninterested in helping, and made me feel rushed and unheard. I tried to be friendly and make small talk, but she wasn’t receptive at all. I explained what I didn’t like about my current glasses and was hoping for guidance, but I ended up having to figure everything out on my own. Whenever I asked about different color options for frames I liked, she would immediately say she knew for a fact they didn’t come in other colors. When I asked for something black similar to a pair I found, her response was simply, “I’m not sure.” At checkout, after I said I wanted basic 2 frames, she mentioned what the doctor recommended and the protection but didn’t explain the cost, saying, “You just wanted the basic frame.” Overall, it was a horrible experience, and I will not be returning. I’m honestly considering canceling my glasses order and going somewhere else. Edit: I did go back in and talk to the store manager. She was very apologetic, kind and understanding. I will stand with I won't go back.
