Andersen Eye Associates

I have been going to Dr. Heidi for many years. Each visit has been exceptional , until after my last visit. When I booked my appointment, I specifically indicated I wanted both an eyeglasses and a contacts prescription. I was informed there would be a charge for the additional contact exam...no problem. After my exam, I signed in to the optical department. After 40 minutes, I had to leave and get back to work. I asked the front desk if I could just call later to pay my balance and order my trial contacts. Again, no problem. I called the next day and was informed by Joanna that I needed to be fitted. I explained the situation but she was defensive about the long wait time and definitely had an attitude with me. I informed her I would not be purchasing anything else from that department and hung up. Then 2 days later, I got a text saying my contacts were ready, how, I don't know. Today, I went in to pick them up and let's just say, I'm done with the staff there. They are arrogant, rude and disrespectful. If Dr. Heidi practiced in Saginaw, I'd contunue with Andersen Eye, but she doesn't. So, now I'm taking my business elsewhere. Reading these reviews, it seems Andersen Eye has a problem with their Bay City staff. I'll never go back back as long as Hannah and Joanna continue to work there. I've requested my records in hardcopy form and when I went to pick them up, I wasn't even asked to identify myself. Nice to know Andersen Eye doesn't care about the medical privacy of their patients. It was just the last straw. It's too bad that the staff is the reason people are leaving this practice.

I have been coming here for many years.I will continue to see Dr Bauer-Skelley. However, I will not use the optometry center any longer to purchase my glasses. Unfortunately I cannot manage the wait times. I still work and the hours are conflicting. Closed during my lunch. Wait times are very long. Update: while checking out attempted to collect $ not owed. Optical department double billed in their system. Be careful. I had me EOB with me showing a zero balance. I paid for my glasses prior to leaving the initial appointment. I should have a credit possibly but will need to call back at a later time.

Let's see.. I will start with saying that I have genetic retinal disease as well as uveitis, mild cataracts, very bad astigmatism, near sighted and just a few days ago learned that I need bifocal lens as I haven't been able to see or read things up close due to the worsening of the astigmatism. Having issues seeing up close or reading is very new to me. I also with say I have someone helping me write this.. I have always went to Andersen eye on Bay City. Always loved the kind, helpful staff.. however on this visit I was not impressed with one particular receptionist. She was very condescending, when she asked why I didn't fill out paper work prior to the visit and why I didn't come 15 minutes early my reply seemed to not be heard. I wasn't able to read the forms to fill them out on a small device like my phone as well as I misread the appointment reminders seeing what I thought both mine and my sons appointment were at 9:15am not 1 at 9am and the other 915am. I did arrive at 9am which I thought I was early to fill out hard copy paper work as its easier for me to see.. The same receptionist came into my exam room while I was dilated and in a dark room which further exasperated the visual disturbances from the retinitis pigmentosa. I couldnt see anything on the form to read it, not even to sign said form. Which even IF the form was just acknowledging I am responsible for the exam cost, you NEVER sign ANYTHING without glancing over it. I explained that and she insisted on me signing said form. I was annoyed already with her so I chose to just silently ignore her. The form could have waited until I was back in the lobby where it is well lit and I am able to somewhat see.. I also tried to ask if I could list my medications within the portal afterwards and she rudely interrupted me to tell me just take the form with me.. As well as no one documented that they did in fact speak with me over the phone in regards to me being liable for the exam cost. This made checking in so much more time consuming and I feel a receptionist shouldn't be allowed into my private exam room over paper work that could have been signed while checking out! I get I do wear corrective lens however my lens do NOT correct the symptoms of retinitis pigmentosa, uveitis nor the mild cataracts.. and just because I am only in my 40s a person shouldn't assume anything , listen and be understanding. Possibly even help! Hidden ailments are a thing and treating patients with respect goes a lot further than how this lady behaved. Shame on her! I will say my review of 3 stars is for the actually staff that assisted in my exams, others receptionsits checking me out, as well as the lady helping with ordering frames. They were very kind, patient and understanding of my situations. They went above and beyond to get me a prescription that helped me with clearing up my vision for seeing far away as well as the bifocal lens for up close reading.. Remember to be understanding and compassionate with others. You never know what someone is going through and just because outwardly you dont see what visual disturbances I have doesn't give anyone the right to behave like this. Was never even offered help when I explained my issues. Just remember.. be kind, and do better! Be more understanding to what someone else may be going through or living with.

I had surgery for a cataract and lens replacement. I was very fortunate that Dr. Pan performed my surgery. He totally restored the vision in the affected eye. He's a very talented surgeon and a master at explaining every step of the process. Very happy A+++

Was lucky enough to have Dr Pan remove my cataracts from both eyes. What a great experience & amazing improvement in my vision. Also all the staff at both the surgery clinic & Bay City office were so very courteous, friendly and helpful. I asked the young lady, who fits you for your new glasses, to help me pick out something different for my new frames. I've gotten many compliments, on them, in just the 2 weeks I've had them. So I must thank her directly, even though I don't know her name. This is absolutely the best place for eye care!