Asheville Eye Associates

Outstanding. The receptionist (Whitney) welcomed and took care administrative issues and guided through the agenda. All technicians were receptive, friendly, and professional. Dr. Komanski is very receptive and has a great medical demeanor. He described the problem and the recommended procedure. The culture in the office and examination room is excellent. Thank You.

I arrrived on time. I was placed in the back waiting area where I visited the exam rooms two times. It was almost an hour before I was escorted to get my injection. Both the waiting area and the injection room were quite cold, even drafty. The person handling my preparation was a bit clumsy, water missed my face and ran down my shirt. When I questioned my next appointment she did not seem to care that it was scheduled as it was.

The overall experience was positive. However, I do have one thing to share. As a way of identifying patients the staff ask them to share birthdays. I don’t mind this, but today thought I’d have a little fun by asking the same question of staff as a quick way of establishing a relationship with them. The first two staff were quick to respond and we learned a little about one another as I asked one or two other questions. It was relaxing and fun. But the third staff member, a slender young woman with shoulder length blond hair, was different. She did not introduce herself but quickly asked my birthday. I told her, then asked hers. She curtly replied “Not relevant.” I said, “Excuse me?” She repeated her refusal “Not relevant.” I was taken aback. It felt like an insult. As I sat there in silence she discovered that I’d already been given the photos of my eyes that she had brought me in to receive. “I guess your intention was not relevant,” I smiled. “You can go back to the waiting room,” she answered. I did so, but it occurred to me that my question was relevant — to me. Patients in your clinic are dealing with the possibility of blindness — a very frightening proposition. They may be worried. Fearful. Anxious. In need of comfort, connection, emotional support. I was simply reaching out. Trying to be friendly. To establish a connection with a person involved in my care. She obviously was not required to tell me her birthday. She could have said any date at all and it would not have mattered to me. But to rather coldly rebuff my attempt at a cheerful connection…? It’s a little thing that made a big impression. How sad. I am, however, glad to say that all the others I dealt with today were warm and caring … and quite happy to share their birthday.

Organized. Friendly staff. Great physician, who spent time explaining possible dx, alternative to treatment, quick follow-up. Superb! Name tags for staff? Thanks to Jillian who was able to fit me in for testing. Staff did a great job of explaining.

Took 1 hour and 20 minutes for the visit. Saw Dr for all of 5 minutes or less. TO MUCH TIME. All the people I interacted with were nice polite good and efficient at their tasks. Dr Stone is very good, feel confident in his actions and results. Also, the drops to dilate took 6 or 7 hrs till eyes back to normal. Do better. I feel good going to asheville eye because I trust the people and results but it is way to slow.