As an IU employee, I am embarrassed by the service at Atwater Eye Care Center. I spent 45 minutes here and left with absolutely no information. I came in specifically looking for Maui Jim or titanium frames. I was told they have no inventory list and no way to sort frames by material or price. I was literally told I would have to look at every single frame manually to find a price. The staff was incredibly unprofessional and untrained. The first girl I spoke to said she doesn't know much about frames and she'll ask someone with knowledge to assist me and went to the back and I overheard her refer to me as ‘an older guy outside who needs help.’ Then comes out a young man who knew nothing about the products. For every simple question I asked (like price breakups for Zeiss lenses vs. coatings under my IU insurance), he disappeared into the back for 5–10 minutes every time. After nearly an hour of this, the only 'answer' I got was a vague guess of $250 with frames or $150 without. This is useless information when frames range from $100 to $500, especially when specifically asking for titanium. Not going back for my glasses, obviously!
