Bard Optical

Amy went above and beyond with her customer service!! Taking the time to assist me. I greatly appreciate her kindness and patience. I absolutely love my glasses. Thank you, Amy!!!

The staff is super nice Katlyn helped me pick my frames she was very informative and Dr. Wiltz did my exam she's very sweet and made me feel taken care of.

My daughter had an exam here for glasses and contacts. After the exam we paid for the glasses and contacts in full. They set up a separate appointment to teach her to put in contacts. This was strange, because she already had contacts and it was unnecessary, but they acted like we had to do it. When we went to that appointment she went in alone because she just had to pop in some lenses and move on, she's 17 so we figured she would be fine. In that appointment, without speaking to me or my wife, they changed the contacts we had already paid for to a set that was over $100 more expensive. When I went to pick them up they asked me for the remaining balance and I demanded a refund instead. This is blatantly dishonest business tactics. It was a bait and switch by taking advantage of a minor child. Even if there was a necessary reason for a more expensive brand, which there wasn't, (we went somewhere else and got contacts without being ripped off) that should require at minimum a phone call to the legal guardian and/or the person whose credit card was used.

EDITED AGAIN for clarification: BARD OPTICAL was GREAT. BOND EYE were the ones recommended for retina surgery that messed everything up. It was all downhill after that. EDITED: My first few visits were great. Then my retina became detached. Dr. Adler is the retina specialist so he did surgery. He had to put an oil bubble around it to help it heal. Then another surgery to remove the oil bubble and put a gas bubble around it. My eyesight in that eye wasn't that good in the first place, so while he and Dr. Bond kept doing more and more tests on my eye I wasn't aware of the extra damage it was causing. Then both of them began talking about my eye looking like the retina might be detached again. Dr. Bond was going to do cataract surgery to replace the lens but to also get a better look at the back of my eye. (?) I thought that surgery went okay until 2 days later and everything went black. I then had to go to Chicago to the Illinois Eye Institute. There I had to have another surgery by their specialist, who also taught the retina surgery procedures. She stated that there was still oil from the first surgery, pieces of cataract from that surgery, and a lot of scar tissue she had to clean out. Prior to this surgery she had told me that my retina looked like it was folded over. Once surgery was over, everything cleaned up and out of the way, she said my retina was just hanging on by a thread, literally. So I have been blind in that eye since. FIRST review: My experience here was great. All of the reception staff were welcoming and helpful. The technician who did 5-6 different tests was knowledgeable, and thorough. The doctor spent about 30 minutes with me going over everything to see if we could figure out what was causing my eye pain. Then Taylor helped me to pick out new glasses. She was friendly and informative. I think the overall experience was very pleasant.

Everyone in the Peoria office are wonderful. These girls treat you with the utmost respect and you feel like Family. Dr Bard you have a great crew representing you so hold on to them 👍🏻