My wife and I recently visited Barnet Dulaney Perkins Eye Center for comprehensive eye exams and to obtain new eyeglass and contact lens prescriptions. Unfortunately, our experience was extremely disappointing. From the moment we arrived, several staff members were rude, dismissive, and argumentative. When we tried to explain our concerns and ask questions, we felt that no one was listening. The biggest problem was that the wrong eye examination was performed. After the mistake was discovered, we had to wait more than an hour while the staff attempted to correct it. No one offered a sincere apology or took responsibility for the error. As senior citizens, we left feeling that we were not treated with the respect, patience, and professionalism every patient deserves. While I cannot say for certain, it certainly felt as though our concerns were dismissed because of our age. This was one of the most frustrating medical experiences we've had. We cannot recommend Barnet Dulaney Perkins Eye Center based on our experience. If you're looking for an eye care provider that values communication, listens to patients, and provides respectful customer service, you may want to consider other options.
