Let me begin by saying that, after the absolute worst visit to an optometrist I’ve ever experienced, I will never trust another’s opinion. My first ever appointment here….Mislead from the very start… and the end result with me sitting in my primary doctor’s office. I went in for an annual exam and a new set of glasses. I’ve got one of the best vision insurance plans on the market, which covers everything from glasses to contact lenses, with no out of pocket costs. After standing in a crowded waiting room without anywhere for patients to sit… waiting to be examined… I was finally called to the exam room. I was asked to fill out a simple questionnaire about my medical history, but absolutely nothing at all about potential fees for the services that i requested. In all past visits, both my primary and secondary insurance plans covered all costs in a 12 month period. After being examined, I expressed an interest in contact lenses. I’ve never worn them before, and had no idea how to use them. The optometrist says ‘sure, I’ll be right back’. She comes back in the room with a ‘sample kit’ for basic contact lenses in my prescription… asks me if I would like to try them out for a week…. Assuring me that if I didn’t like them… no problem. She advised me that I would be getting my regular glasses, and to wear the contacts while my new prescription was processed. She put the contacts in and says ‘All Done… now you have to take them out and put them back in yourself before you leave’, and I’m escorted to a different room. After a few attempts of getting them out and back in again, I began to feel irritation and sensitivity, which at the time thought was normal and was told it was perfectly normal. Then comes the scam. Upon checkout, I’m told that I owe $70 for a ‘fitting’. I was confused. I explained to the receptionist that the contacts were trial samples given to me by the optometrist, and asked why I wasn’t told about being charged for a trial kit. As it turns out…. They charge an independent fee that they refer to as a ‘contact fitting’, that my insurance doesn’t cover. So I was given something for free to try, and was being charged for the optometrist putting them in my eyes. I was shocked…. And immediately felt deceived. After refusing to pay the 70$ ‘fitting’ fee, I was told by the owner of the business that I had to take the contacts out of my eyes, and give them back! Yes…. They wanted their ‘trail sample’ back in their possession before I was ‘allowed to leave’. After scratching and severely irritating my eyes, while the Optometrist stood silent watching me with her hand out, I was finally able to get them out. Injured, humiliated, and embarrassed beyond belief, I left the office and immediately called my primary doctor to explain what happened. This really happened…. Every word. My advice to anyone looking for a new optometrist…. Don’t believe all the positive opinions you read. Some are bots, others are paid for their positive feedback. This place should not in business…. And their owners and doctors should have their licenses revoked. Don’t get scammed…. Stay away from here.
