I genuinely don’t understand how this store has been the dumpster fire that it is for as long as it has. My husband goes a town over out of his way to avoid going to this store, and I always tell him he is being dramatic. I needed medicine for the baby so at the Antioch Walmart we found ourselves. I have now formally apologized to my husband. This whole store sucks. We had well under half a cart full of items. We ended up with the babies unplanned due to surgical complications of a family member. We don’t have kids, so any time we need children’s medicine, formula, baby water, diapers, etc. and it isn’t a planned sleepover we have to go and purchase it at that time. It was technically about 5 or so minuets until closing time. I have worked customer service almost my whole life with a majority of that time being at Walmart as a team lead myself. We were actively in line. Around comes Tricia whom I am later told is a team lead. She apparently thinks she has the right to berate every customer because she has deemed them to be unworthy of her presence. She took turns telling each of us that they are about to be closing, that we shouldn’t still be here, the customer had way to many items for self checkouts, you shouldn’t be here trying to pay cash at closing, you have way to many items for this late. We are actively waiting in line. What more could we possibly do to get out of her hair? Somehow everyone who was waiting to checkout had committed some egregious crime against her specifically. When she told me that I had way to many items and they are closing, I told her that I understood that they close soon,. I told her that’s why we were currently in line to check out. We are trying to leave. I was trying to be kind and understanding, because everyone has bad days I get that. Then she started getting snippy and rude. She spoke in such a condescending tone. It honestly was gross to hear a grown woman act like a high school mean girl. We are both WAY too old for that. I explained that I worked at Walmart previously. I understand that it sucks when things run behind. We are trying our best to leave as soon as possible. I don’t want to be here either. I have 4 kids in tow, and it’s almost 11:00. I have a baby crying who I am currently buying meds for. She then proceeded to start talking down to me and talking about how I had WAY to many items. I again stated that we are currently waiting to check out. There is nothing I personally can do to make this process go any faster. I told her that the way she was acting and speaking to customers was disrespectful and rude. She said “That’s just how we do things here.” I asked for a number to reach the store manager. She refused. I asked the associate beside how how to contact the manager. She refused. I asked the only other team lead there. He said “It will be on your receipt.” The lead and other associate thought they were sneaky and cute whispering about me, but I guess they failed to realize my husband was standing right beside them within earshot. When I walked back they started an entirely new fake convo to cover for the fact that they were trash talking me. It doesn’t hurt my feelings personally. Talk about me. Don’t worry I just met you today, and don’t like you either. You don’t have to like me, we don’t have to be buddies, but you are absolutely not going to talk down to me or others who don’t deserve it and me not speak up. You can’t just do what you want because you wear a blue vest. The bar is low at this store, but there she went limbo dancing with the devil. Every time I think the store has reached rock bottom I look over and see they hired one more guy to help dig. I can’t believe Walmart tolerates this garbage. Do better Walmart…Do better…
