Bennett & Bloom Eye Centers (formerly John Kenyon American Eye Institute)

I was warned before engaging that the "office was going through a transition." I only hope the doctors who perform the procedure are better than the office staff. Be sure to tell them EVERYTHING about how you wear your contacts, because they do not ask. I only found out by accident that contacts, in their opinion, should be out for TWO weeks, not one, before the measuring. If I had not discovered this, the whole procedure may have been off. Trying to reach someone in the scheduling department is stressful and frustrating. No one seems to know what the other is doing. UPDATE - I altered the rating because someone followed up with me and asked for more details. That tells me they are interested in improving the patient's experience.

My spouse had excellent care and a 5 star experience at John Kenyon Eye Center. He had cataract surgery. EVERYONE we came in contact with was polite, professional and demonstrated utmost skill at thier position. Dr Brockman is highly recommended, and we will back in 2 weeks for the other eye!

Everyone is always very pleasant and very professional. They explain everything they are getting ready to do so that I understand what we are doing at each appointment. Dr Lazarus is very pleasant and addresses any and all of my concerns. I have never had an unpleasant experience at this office.

Knowledgeable, friendly and answered all my questions clearly. Dr Wilson is a wonderful Dr. He doesn't rush you and answers all your questions. My husband and I have been patients at John Kenyon for years and have always utilized the expertise of Dr Wilson and his staff. They are all caring professional people.

I had an eye surgery in August of 2022. From the consultation to the procedure, everyone at the Louisville location was fantastic to work with. They answered any and all questions I had, and were flexible with working with me to schedule my appointments. The surgery occurred at the New Albany location, and the surgery team was astounding in how helpful they were in making sure I was comfortable and ready to go. I have seen three doctors so far, from consultation to post-op follow-ups: Dr. Piracha, Dr. Percal, and Dr. Hubbard. The doctors and their teams are just as great in providing the services I value John-Kenyon for. Unfortunately, I have not had a single positive experience with the front desk attendants at the New Albany location. The package for my procedure included all post-op and follow-up procedures up to, and including, the one year post-op from my surgery. Since it is included in package, I have already paid for it. The surgery is not covered by my insurance, so there is absolutely no need for my insurance to be on file or billed at any time by John-Kenyon until after my one year follow-up. At the New Albany location, without fail, there is an issue with my profile. The front desk attendants treat me like I am ignorant of my procedure protocol, and nag me for insurance details -- even after it has been made clear that the procedure has already been paid for, leaving no need for any insurance details. I am treated like someone to be "dealt with" or "handled." I am spoken to like a child, yelled at even, when I don't hand over information without a good explanation as to why it's needed. The last time I was there, if a technician hadn't intervened on my behalf, I don't want to know how the front desk lady would have escalated the situation. I have a hard time recommending the New Albany location as a whole to anyone because of the awful customer service that book-ends the appointments.