We arrived at this office on January 7, 2026, to see Dr. Yook. The girls at the front desk were quite friendly. What we didn't expect was how long we had to wait to see Dr. Yook. We waited an hour and a half or more in the waiting room, and then they put us in another small waiting room where they slowly ran tests on machines. And then... you finally see the doctor. The second time was on February 11, 2026. This day was the same story, except that when we finally got to see the doctor, I spoke to the nurse about what had happened, expressing my discomfort since my mother is elderly. And this is where things reached a breaking point. We finally went in to see Dr. Yook, The nurse told her about our discomfort, and instead of apologizing for the wait, she checked on my mother and, with an annoyed expression, referred us to another doctor. We understand that delays may occur; however, such a prolonged wait demonstrates a lack of organization and sensitivity towards vulnerable patients. What was most concerning was that, when we respectfully expressed our concern, the doctor reacted angrily and, instead of handling the situation professionally, decided to reassign us to another doctor without offering a clear explanation. This attitude made us feel disrespected. My opinion as a patient also matters.
