The services and tech they use is very good and thourough. I thought I was getting an eye exam that Medicare would have covered leaving a $25 copay. What I got was a charge of $39 at time of service that I paid thinking that I misunderstood the copay. Next billing cycle I get a bill for the $25 copay. That is when I discovered that the $39 was for Fundus Photography. None of this was explained at the time service was rendered. The charge for the photagraphy should have been explained beforehand since this is an in network provider with my Medicare Advantage. They would have known that. Illegal? No. Unethical? No. Should I have read the fine print in Medicare ahead of time? I thought I understood what I read but apparently not. But it would have been good customer service to inform me of that $39 expense before service was rendered. For that reason I will probably not be going back.
