Better Vision Tombal

This is a horrible place. You get contacts and when you tell them they are not working and you can’t see they tell you that you have to schedule another appointment 5 days later to be seen. Then when I called to see what the problem was for the wait they put me on hold till the office closed and they left. I have never experienced this with any other vision works eye doctor!! Very disappointing!!!

Made an appointment through Visonworks only to learn this office is not actually apart of Visonworks. Called to see exactly where they were since there’s multiple eye doctors in the shopping center, and was told if I was more than 5 minutes late they’d cancel my appointment and reschedule me for another time. Ended up getting help from a different office to find the location. Went to the appointment. Was told they didn’t have astigmatism trial lenses, they would have to order them and they’d arrive in a week. A week passed and I never heard anything. Two weeks passed, and I called and left a message which was never returned. Another week, I called and no answer again, so I just drove to the store to ask about the trial lenses. Was told that something happened, and they would have to place the order again. A month later and my TRIAL lenses finally arrive. Came in for the appointment and have been sitting for an hour just to get TRIAL LENSES. This office needs to grease some squeaky wheels. This is definitely a first for all the years I’ve been with Visionworks. Definitely do not recommend this office/location. We will not be ordering anything through here nor will anyone else in our family be coming to this office again.

I personally am not a patient of this location but I have taken my mother here. She does not speak much English so I have to go with her in order to translate, but the nice young lady at the front desk was bilingual and made my mother feel comfortable enough to were I didn’t even have to intervene. Dr. Alvarado was very sweet as well. Would definitely recommend this place 😊.

I can honestly say that my vision is entrusted to the right hands. Naveera is very professional, knowledgeable and most of all passionate about her job! She diligently performs her duties to absolute perfection. Her staff is courteous, fast, friendly, and very welcoming every time I come to be taken care of. I've referred loved ones to this location, and I would recommend you come check it out for yourself! 12/12/17

I absolutely HATE going to the eye doctor… something about them being near my eyes and the puff of air part is always scary. BUT, I had a really good experience here!! Dr. Farooque was so patient and kind, walked me through everything and made me feel very comfortable. Quick and easy appointment. Would definitely recommend trying this place out!