Big City Optical Plza Del Lago

I bought a pair of glasses with Big City Optical in Wilmette 3 years ago. Today at during the late afternoon a lense fell out from the frame. Looking at the frame I realized a screw was missing. I took the glasses in at 4:35 to their Wilmette store and Stella immediately took the glasses a repaired them over the last 20 minutes. Clearly, I was expecting because it was so late in the day to wait until Monday for the repair. But no, she took the time and fixed immediately. I also mentioned I needed to purchase some additional lense cleaner. She gave me another bottle for free. I've made several purchases there including sunglasses and another pair corrective lenses and associated frames. When you find a business that is customer focus as Big City Optical in Wilmette is, there is no reason to change retailers. I will buy my next pair of glasses there and recommend you do the same.

Look, I’m going to be honest with you. My eyes? A complete disaster. We are talking a genetic comedy of errors. But for Dr. Scott Ford and the incredible team at Big City Optical in Wilmette, I’m pretty sure I’d be navigating the world strictly by sound and vibes.I don't have 20/20 vision—not even close. But here is the thing about Dr. Ford: he actually cares. He takes the time. Every single visit, he works his magic to make sure that when I walk out those doors, I am seeing the world just a little bit clearer than when I stumbled in.And the staff? Absolute saints. It is a miracle zone in there. I mean, they didn't just give me phenomenal care; one of their professionals actually sat and babysat my Bearded Collie, SunnyRay, while I was getting my eyes checked. Who does that? That is world-class humanity right there.Honestly? Five stars isn't enough for these guys. They deserve a medal.

The staff and the doctor were exceptional. My 94 year old dad is not an easy patient, but they accommodated him in every way possible to secure an accurate assessment. We will be going back to turn his prescription into new glasses. He didn't have the bandwidth to pick them out today, but he liked what he saw, as did I.

We've had nothing but bad experiences with Big City Optical, including after we left for a better eye doc. I purchased expensive kids' glasses for my son after being told about the $50 cost to replace the frames or lenses. When his glasses broke, I called Big City Optical Wilmette right away, and they said the replacement frames were in stock in their warehouse and would be in in a week. Since then -- nothing. It's been two weeks. I call every day for status updates and ask for a call back same day each time, as updates are promised every day. I have never received a call back as promised, and this has happened for well over a week. Other issues we've had -- incorrect prescriptions, the wrong contacts being ordered, surprise exam fees. I would not visit this office unless it were the last one in the state of Illinois.

I had a great experience with Dr. Knight. He was patient, thorough, and really helpful with all of my questions. Dairay was also wonderful. She helped me pick out frames and answered all of my questions about contacts and ordering glasses. She made the whole process easy and stress-free. I highly recommend this place. The staff is friendly and knowledgeable.