Billings Family Eyecare Shiloh

I had a wonderful experience at Billings Family Eye Care. From the moment I walked in, the staff made me feel welcomed and comfortable. Everyone was friendly, professional, and genuinely cared about making sure I had a great visit. Dr. Jennifer Cross has been my eye doctor for a couple of years and she has always taken care of my eyes! The eye exam was thorough and efficient, and everything was explained to me in a way that was easy to understand. I really appreciated how patient and attentive the doctor was—they took the time to answer all of my questions and made sure I felt confident about my eye health and prescription. The office itself was clean, organized, and had a calm, inviting atmosphere. The selection of frames was also great, with plenty of stylish options to choose from. Overall, I highly recommend Billings Family Eye Care to anyone looking for quality eye care and excellent customer service. I will definitely be coming back!

Lindsee at Family Eye Care gives 10/10 service Everytime. Her knowledges of lenses, glasses and fit is outstanding. As soon as you walk in she makes you feel like the priority! And you won’t find a better selection of glasses in town.

I decided to try Billings Family Eyecare's newer Shiloh location this year mainly because the location was close to my job location. My experience was good during the exam; when I got my glasses I was having trouble with focus so they did a recheck t assure my prescription was correct. After the first recheck they wanted to do a more in depth one; I was repeatedly assured it would be free. A month later I got a request for my medical insurance info; this had never happened for an eye appointment before, I should have said no. Now I have a bill to pay because my insurance has a deductible and apparently didn't cover what they submitted. I feel this was very unethical after being assured that the recheck would be free; I am a low income senior citizen and have to be cautious regarding spending.They haven't responded to messages i have sent about the charge.

I got fitted for new glasses. Lindsee made the process so easy and painless. So professional and knowledgeable. Glasses even came in early. Always was looking for sunglasses for my son. They did not disappoint. Got exactly what I was looking for.

Love this place best care in Billings! Lindsee Jensen And doctor was able to squeeze my son in when he had eye infection fantastic customer service professional all the way through took care of our problem fast! Thank you Billings Family Eyecare!