Bossier Family Eye Care

Left my appointment feeling extremely offended. Not only was I essentially coerced into care that I did not consent to, the doctor also said to me “have you always been big?” and continued to ask invasive questions about my weight, when I am 7 months pregnant. When stated that I had not gained any weight this pregnancy, she replied, “oh you’re watching your weight this time?” You do not, and should not be trying to actively lose weight or diet when pregnant. Thankfully I have a healthy relationship with food, but for someone who may have ever struggled with an eating disorder, this is extremely harmful language. She is not a primary care doctor, or an OBGYN, so she does not need to be involved in these conversations. She will justify it I’m sure by framing it as in her scope of practice because I have gestational diabetes and that can cause vision issues down the line. The bottom line is that she was extremely abrasive, rude, condescending, and as stated above, coerced me into care that I did not want to receive (extra imaging) as an extreme precaution to my baby; which is well within my right to do as I have patient autonomy. I will never be back.

This place is far from for children. Shes decent with adults but definitely take your babies else where. We wont be taking my children back to her. Shes very rude and definitely needs training on how to do a child's exam and how to speak to kids.

If I could give 0 i would. Take your children anywhere else. My daughter is 7 and has had issues seeing for a while now. Pediatrician evaluated said she definitely was having trouble and needed glasses. Brought her into this lady who is absolutely not meant to be a kids doctor and explain all of my kids issues that shes scared of doctors because of the past ect.. this woman forces her in this chair to get the eye drops in and traumatized her more and then because I truly feel she was tired of my child moving said she didnt need glasses and was fine which isnt the truth. We are going to be going to another eye doctor where her sister goes because this lady shouldn't be allowed to have Pediatric patients in my opinion and I will be following up with a report to the state as well. Save your babies mental peace and take them to an actual kids eye doctor and not this rude woman.

I took my 2 year old there due to eye issues. She wasn’t cooperative when it came down to the eye drops because… well..she’s two. I made sure to ask if they can see her at that age before making the decision. They said it would not be a problem. After they got the eye drops in everything was fine. Dr pastilong sent maybe 5 minutes examining her and said she needed glasses, ok cool. I thought it was kind of quick because of her age but I’m also not a doctor so I didn’t question it. We get her 2 pairs of glasses. One that insurance covers and we had to pay out-of-pocket $130 which was fine because she needed them so we thought. They glasses came in and I put them on her and she (my 2 yr old) says she can’t see and her head hurt. She’s VERY well spoken for her age and comprehends a lot more than other kids her age so when she says she couldn’t see and her head hurt I called “eye docs for kids” for a second opinion. That office dilated her eyes twice to make sure they could get a good look, she did so much better with them. This staff was SO much better with kids. Once we got back into a room the doctor came in and spent at least 20 minutes examining her (like I thought Dr Pastilong should’ve) and said she does not need glasses and had loose skin in her eyes and needed wipes/medication for it. He told me to call Pastilongs office and get a refund on the glasses since it was a misdiagnosis and the glasses would’ve messed her eyes up! I’ve called twice last week and gotten told Pastilong would call me back and called twice this morning and either gotten hung up on or no answer!

Love Dr. Pastilong! My sons previous eye doc took his glasses away (despite having strabismus, and having had surgery for it) and he was struggling to see. His prior eye doc wouldn’t put him back in glasses. However, Dr. Pastilong noticed very quickly that he’d been struggling without them and put him back in glasses. I would highly recommend this doc to anyone. She is very knowledgeable and kind. I gave it 4 stars though bc we are not the slightest impressed with the eye glasses they sell, they’re cheap quality and keep breaking. So cheap we’ll be taking future prescriptions to Vision 4 Less, where we’ve bought glasses before that lasted much longer!