Brandi Long OD Next To Walmart

Receptionist is the most rudest person I have ever seen. She is very disrespectful. She got a attitude with me and could have been nicer about the situation. Yes I got one back with her. I guess she thought she could talk to me anyway she wanted. We had a appointment at 4 and didn't get in till a few minutes till 5. We had the same problem last year with her and I just let it go but didn't this year. We will not be back here again.

I have never been treated so rudely. The receptionist had an attitude with me from the start. She flat out refused to file my claim, said I would have to pay out of pocket and file the claim myself even though my insurance pulled up as active. When I tried to clarify the situation, because never in my life have I been told by a front desk associate to handle the billing process myself, she became unnecessarily aggressive with me. I asked if I could have a print out of the insurance info she was pulling up and she said no but if I wanted to see it to come behind the desk and look for myself. This is a huge violation of patient privacy as I could see several other patients charts and information and she asked me to stand where only staff should be allowed. I'm going to be filing a complaint with the TN health board. I dont trust my private information with someone so unprofessional. She was an extremely unhelpful, rude, unpleasant person. I almost cried. What are you supposed to do when the person up front wont help you or answer your questions at all?

Very disappointed! Dr. Long is great and does a thorough exam. However, I had a bad experience with how the office manages their claims. I had about 3 visits earlier this year and had not met my deductible. The receptionist asked me to pay the full cost for my exam and told me that it would be filed towards my deductible. After two months, I noticed the claim had not been filed, and I called the receptionist and she told me their system was down and that it would be filed soon. My insurance company has also made several attempts to get info on the claim and each time they were told different stories and excuses. This has been a long 6-month process. As of today, Sept 3, 2017, this office has yet to file my insurance claim. My insurance company is now escalating this claims issue to the proper authorities for resolution. I am very disappointed in how this office handles claims and the overall appointment process. Very unprofessional. I will not be returning.

I have been seeing Dr. Long for the past 10 years. Have had nothing but great experiences at her office. She has always been pleasant on my visits. She is very kind, considerate of my needs. Always a pleasure to see her.

I thought Dr Long was excellent. (My guess is receptionist is gone). She was professional, pleasant and was mindful of my concerns and wishes.