I recently visited Brier Creek Vision Care for the first time, and I couldn't be more impressed with the experience. From the moment I scheduled my appointment, the team was exceptional. They responded promptly, kept me informed every step of the way, and were very accommodating with my schedule. Most importantly, I genuinely felt cared for. In an age where so many businesses rely on chatbots and automated systems, it was refreshing to receive such kind, personal, and professional human service. That level of care really stands out. The eye exam itself was the most thorough I've ever had. Dr. Susan is outstanding at what she does. She took the time to answer all of my questions with patience, enthusiasm, and genuine concern for my eye health. I never felt rushed, and I left feeling confident that I had received the best possible care. People often say that when you find a great doctor, you should keep them. I completely agree. I've found mine. I highly recommend Brier Creek Vision Care to anyone looking for exceptional eye care and outstanding customer service.
Brier Creek Vision Care
About
Brier Creek Vision Care serves patients in Raleigh and the surrounding part of North Carolina from its office at 9650 Brier Creek Pkwy Ste 107. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Insurance accepted includes VSP, EyeMed, Aetna Vision and Cigna Vision (9 plans in total). 6 doctors are listed here, including Susan L Durham, OD, Monica L Reeves, OD and Melissa J Ogden, OD. The optical carries 36 frame brands. You can walk in without an appointment. Call (919) 361-2299 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
9650 Brier Creek Pkwy Ste 107
Raleigh, NC 27617
Get Directions - Phone
- (919) 361-2299
- Languages spoken
- English, Spanish, Gujarati, Hindi
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 537
From the moment I walked in, everyone made me feel welcome. The ladies who handled my initial exam were friendly, professional, and explained each test so I understood what they were doing. Dr. Reeves was fantastic! She is incredibly knowledgeable and made the entire exam relaxed and enjoyable. Her funny stories and clever analogies made it easy to understand how the eyes work and what she was seeing. You can tell she loves what she does and certainly cares about her patients. I highly recommend Dr. Reeves and her team!
I found the entire process from initial contact to scheduling my appointment very well handled. In particular Erin was very helpful in preparing for my visit. Dr. Durham was efficient, professional, and patient in answering my questions. I got exactly what I needed in a very efficient manner.
I have been very please and impressed with all the staffs and services at Brier Creek vision care. All the staffs are very courtesy and professional. They are very nice and always make you feel welcome. Dr. Ogden is a great doctor. She pays attention to all the details of my eye problems. She spent her time to make sure that my eye problems have been taken care . They have a great guarantee on their products. They are remaking my glasses to make sure that my vision problem will be solved. I am looking forward to pick up my new pair of glasses. I would recommend them to all my friends. Nikki 7/10/2026
Days following a whitewater rafting trip, I began to lose significant vision in my right eye. Dr. Durham immediately created space in her day, diagnosed a partial retina tear, and insisted eye surgeon see me the same day for laser repair to prevent blindness. The next day - today - I am cleared to fly my little plane again! Very rare to find compassionate, competent and ethical providers who advocate for best interests of patients nowadays. Dr. Durham and her staff are excellent!
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