I am not coming back after 10 years taking my whole Family to this practice which was irrelevant for them when I shared my disappointment.
I got new glasses about six months ago. When I tried them on, something was wrong with the short-distance view, so I took them back to the In House Optical Shop. They told me to wear them for a couple of weeks, and if they still didn’t work, the office would resolve any problem. I wore them for two weeks, but nothing changed, so I brought them back. They made me take the vision test again, which resulted in the same prescription. After consulting with three different people, the solution was to wear them for a longer period, with the same promise that they would figure it out if it didn’t work. Not surprisingly, two more months elapsed while I wore the glasses, and my short-distance vision was still awful. The last time I was there, they found out that my prescription was not compatible with the type of frame I had picked five months prior (which was never mention before), so the options were either to change the frame or revert to my old prescription with the new frame. In my logic, and based on their responsibility to ensure customers a perfect fit between frame and prescription, I assumed they would cover the cost of the frame retrofit—especially since, by this point, I had already paid full price for everything (through insurance) and did everything they told me to the T. To my surprise, the office’s atrocious response was to either take $43 and shut up, an keep wearing my unusable glasses, or pay $214 for new ones. Outrageous! Needless to say, the doctors and the eye service itself are fine, but the optical shop is certainly a hoax.
